Role overview

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, boardwalk, pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts, discounted food & beverage at all our Argus Hospitality owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

The Bell Attendant at Eldorado Resort serves as the guest's liaison/ambassador for both hotel and non-hotel services. They are an information center for our guests, regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. The Bell Attendant knows how to provide concise and accurate directions.

What will you be doing?

Develop a strong knowledge of the hotel's facilities and services and of the surrounding community
Coordinates Bell Attendant tasks and duties of the day
Performs all duties such as delivering luggage, amenity deliveries, room moves, etc.
Maintains and enforces Eldorado Resort’s policies and procedures as they pertain
Handles guest complaints and problem solve to the degree possible as directed by management
Monitors parking lot and registers hotel and restaurant guests license plates
Ensures lobby entrance and area is always clean and tidy
Reports to the Front Office management team and works closely with the team to ensure smooth effective running of the front office department
Supports other departments as required

What are we looking for?

Previous experience in a customer-focused industry or hotel is an asset
Excellent verbal and written communication skills
Commitment to delivering a high level of customer service
Comfortable working on your own as well as part of a team
Ability to sit/stand for long periods of time, and lift heavy items as needed

Perks

Employee discounts on accommodations, dining and more at our sister properties
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

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