Role overview

The Customer Care Representative is a vital member of a dedicated customer service team, supporting a diverse customer base that includes retail consumers, business clients, technical users, and the general public. This role primarily communicates with customers in-person and via phone, ensuring timely and effective resolution of inquiries and complaints while maintaining high customer satisfaction. The representative collaborates cross-functionally to deliver seamless service and support.

Responsibilities

Provide customer support through in-person and phone communication
Resolve inquiries and complaints efficiently
Process orders and manage relevant data entry tasks
Collect and relay customer feedback to improve service quality
Maintain accurate information provision and communication
Collaborate with team members and other departments to resolve issues
Utilize problem-solving skills to handle complex customer requests
Meet key performance metrics such as customer satisfaction score and first call resolution

Preferred Qualifications

Entry-level experience in customer service
High school diploma or equivalent
Strong communication and active listening skills
Effective problem solving and conflict resolution abilities
Multitasking and time management proficiency
Accurate data entry skills
Sales experience is a plus

Company DescriptionWe are not your average agency. We are a high energy team of go-getters, connectors, and people who genuinely love what they do. We specialize in placing driven, ambitious talent with companies that are ready to grow and we do it with speed, heart, and zero fluff.
We move fast. We grow fast. And we always bring people with us.
If you are hungry, motivated, and ready to be part of something that actually means something, you just found your people.Company DescriptionWe are not your average agency. We are a high energy team of go-getters, connectors, and people who genuinely love what they do. We specialize in placing driven, ambitious talent with companies that are ready to grow and we do it with speed, heart, and zero fluff.\r\nWe move fast. We grow fast. And we always bring people with us.\r\nIf you are hungry, motivated, and ready to be part of something that actually means something, you just found your people.