Role overview

Description

This claims professional must have extensive background in the insurance industry, which includes both primary insurance and reinsurance claim handling experience in various lines of property/casualty business. The ideal candidate will have a high level of technical claim handling ability in liability lines of business, particularly as it relates to casualty liability losses, as well as an in-depth knowledge of reinsurance terms and concepts. The ideal must be an effective communicator. Experience managing cyber, financial lines and complex latent claims exposure is highly desired.

The position is an integral part of SCOR’s client focused initiative and requires not only claim expertise but the ability to deliver excellent customer service to stakeholders and clients both internal and external to SCOR. Claim Experts are hands-on managers of individual higher exposure/complicated claims; expected to regularly and independently conduct outside claim audits and client visits; initiate regular contact with underwriters, actuaries and accounting staff; have the ability to review and analyze overall loss portfolios; and be able to summarize and effectively draft reports with claim insights. A comfort level with technology is required as the digitalization of our departmental operations is a key part of our corporate strategy. The position reports to the Senior Vice President, Head of Americas Claims housed in Chicago. Regular travel required.

Responsibilities

Oversee and manage a portfolio of insurance P&C accounts which entails:

Evaluating, developing, reporting on and resolving complex and/or higher value individual claims and/or loss bordereaux
Approving financial transactions on claims within his/her authority
Collaborating and assisting in the account management of assigned accounts, often with other internal department representatives
Serve as the local “face” of SCOR to Canadian clients for claims-related purposes
Conducting claim audits, drafting claim audit reports and providing claims insight to various audiences
Coordinate Canadian claims data for monthly claims meeting
Providing marketing support relating to cedents and brokers
Analyzing loss and expense trends on loss portfolios, emerging risks and large losses, providing insight into plans to improve results
Anticipating client needs and expectations and delivering superior customer service
Working collaboratively with others within the claim department, as well as with claim experts and technical accountants, to ensure prompt turnaround and response to clients
Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis
Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise
Along with the Assistant Vice President of Claims in Toronto, coach, mentor and assist in the training of more junior claim staff
Participating in projects as required

Qualifications

5–10+ years of combined insurance/reinsurance experience in casualty lines claims handling

College degree or equivalent work experience. Post-graduate degree and/or industry certification/designation a plus

Proven experience handling cyber, financial lines, and complex latent claims
Demonstrated ability to manage a portfolio of complex claims independently
Strong capability to organize, analyze, and interpret data
Prior management experience is an asset (people, project, or account management
Deep claims expertise and strong technical knowledge
Strong customer service orientation
Collaborative team player with the ability to work independently
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Comfortable presenting findings, insights, and recommendations to stakeholders
Ability to coordinate and leverage resources to achieve desired outcomes
Proficiency and comfort with technology and digital tools

SCOR welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Hybrid Work Policy: SCOR is committed to an "in-office" culture where people can collaborate, exchange ideas, and establish stronger working relationships while still providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.

Pay Range for roles performed in Toronto: $115,000-$141,000 CAD base salary per year. Actual salaries may vary based on various factors including but not limited to location, experience, role and performance. The range listed is just one component of SCOR's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives. In addition, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement saving plan, paid holidays and paid time off.