Store Manager

Store Manager

Canadian Tire Bayers Lake – Store 465

This high-profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attracting, retaining and developing excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Position Overview

The Store Manager contributes to success in the store by providing a consistent retail floor presence, disciplined operational leadership and direct support to the Department Managers. Reporting to the General Manager, this role oversees a team of five direct reports across Front End, Logistics, Auto Parts, Sports & Seasonal, and Hardware & Houseware. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience, retail execution, inventory accuracy, shelf presentation and routine follow-up. A key focus of this position is leading routine department operations, including hole-count management, through strong standards, coaching and accountability. This role involves a close working relationship with the Dealer, General Manager, Senior Managers and Department Managers, and offers a genuine path toward General Manager or Dealer-level opportunities for the right candidate.

Responsibilities & Tasks

Customer Service

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Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.

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Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.

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Provides a strong floor presence and interfaces regularly with customers to assess customer experience.

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Leads by example by consistently delivering an excellent customer experience.

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Responds to formal complaints in order to maintain customer loyalty at the highest possible level.

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Maintains community relations in order to build and enhance the image of Canadian Tire.

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Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.

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Implements and follows store policies and procedures that deliver a high-quality customer experience.

Operations

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Leads disciplined daily and weekly operating routines across departments and ensures routines are completed accurately, on time and to store standard.

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Develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments, including year-over-year sales growth and labour optimization targets.

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Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.

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Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.

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Takes ownership of hole-count execution by ensuring shelf holes are reviewed, validated, assigned, actioned and followed up in partnership with Department Managers. Analyzes hole-count results, inventory accuracy, valid holes, action counts and related scorecard metrics to identify trends, root causes and improvement opportunities.

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Holds the Department Managers accountable for the training and development of all staff.

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Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.

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Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.

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Coaches and encourages Department Managers on learning new management and leadership skills, providing regular informal and constructive feedback.

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Helps develop and implement all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures.

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Participates in training and ensures team members' training is completed on time, as required (including Canadian Tire University training).

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Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.

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Maintains and promotes safety and security procedures and ensures team member compliance.

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Maintains the utmost in professional appearance, communications and standards.

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Organizes and conducts regular Management and team meetings.

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Builds and maintains rapport with internal and external customers or vendors as required.

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Performs other duties, as required.

Requirements

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Senior managerial experience in the retail or similar industry.

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Excellent knowledge and understanding of retail and financial principles.

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Excellent knowledge of market trends and competition in the retail industry.

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Proven track record in retail sales, retail execution and operations in a management role is required.

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Good working knowledge of each department's products and functions.

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Ability to understand and operate POS and inventory computer systems is considered an asset.

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Experience in a Canadian Tire store is considered an asset.

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Must be legally entitled to work in Canada.

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Willingness to relocate is an asset for candidates pursuing long-term growth within the organization.

Compensation & Benefits

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Profit sharing program

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Comprehensive health and dental benefits

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Employee discount program

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Paid vacation, increasing with seniority

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Career advancement opportunities within a national retail network

Schedule

Full-time. Standard 8-hour shifts (9am–5pm or 12pm–9pm rotation), with weekend shifts on rotation and days off in lieu.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.