Role overview

THE UNITED COUNTIES OF LEEDS AND GRENVILLEPARAMEDIC SERVICE invites applications for:

COMMUNITY PARAMEDIC SERVICES

Substance Use and Addictions Program

Health System Navigator

Temporary Full-time

Start Date: ASAP

2026 Salary Grid 4: $36.21 –$42.85

Location: Brockville, Ontario

POSITION SUMMARY:

The Health System Navigator will play a pivotal role in connecting individuals with the appropriate healthcare and social services available within Leeds Grenville related to addictions and mental health. Working within the Substance Use and Addictions Program, the System Navigator will assist clients in accessing available resources, harm reduction strategies, as well as managing referrals made to the program. This role involves close collaboration with community healthcare providers, hospital discharge coordinators, local health unit, paramedics, and local agencies to ensure a client centered approach. This position is designed for a compassionate, proactive, and well-organized individual who can work collaboratively with a multidisciplinary team to provide practical assistance, health and social navigation, emotional support, and resource connection to individuals facing substance use and addiction challenges.

QUALIFICATIONS:

Post-Secondary in a Healthcare Administration, Social Services, or Health Sciences preferred.
Minimum 3 years of experience in a related field with experience in Addictions and Mental Health preferred.
Experience working in interdisciplinary teams with a focus on harm reduction.
Experience with community-based outreach services.
Effective interpersonal communication (both written and oral), established organizational skills, the ability to set priorities, and complete work in a timely manner.
Ability to work independently as well as part of a multidisciplinary team
A clear demonstrated commitment to diversity, equity and inclusion.
High level of computer proficiency for all relevant divisional software.
Ability to work flexible hours, such as evenings and weekends, given program demands.
The possession and maintenance of a valid driver’s license and access to a vehicle is required.
Possess a comprehensive knowledge of community agencies/organizations.
Valid Criminal Records Check – recent within 6 months.

SUMMARY OF POSITION RESPONSIBILITIES:

Ensure the clients have the knowledge and ability to access harm reduction services, health care services, substance use treatment in support of the project’s annual work plans.
Assess client needs and develop individualized care plans to connect clients with appropriate services, such as treatment programs, medical services, mental health support, housing, and employment assistance.
Develop and maintain a comprehensive knowledge of available resources and services in the community, including treatment centers, counseling, detoxification, harm reduction programs, and social support services.
Knowledge of addiction treatment modalities, harm reduction strategies, and community resources.
Ensure timely referrals to specialized treatment and support programs, coordinating with providers to ensure seamless transitions and continuity of care.
Work with the project partners to support individuals discharged from local service agencies, hospitals, treatment facilities and correctional facilities, who identify as experiencing ongoing mental health, substance use and homelessness.
Collaborate with project partners to track client progress, and assist with medical and social support.
Provide education to clients and their families regarding the healthcare system and available resources related to addictions and mental health.
Advocate for patients to ensure they receive the care and services they need in a timely manner.
Conduct ongoing work with clients and fellow staff in a respectful, empowering manner which demonstrates a strong customer service philosophy.
Ensure accuracy of the documentation of client interactions and services provided in our patient record platform, adhering to privacy and confidentiality standards.
Participate in sub-committees, working groups and team meetings as required and approved by the Community Paramedic Program leadership or project coordinator.
Prepare and process ongoing changes, client file updates, program data, correspondence, reports, as requested and/or required.
Maintain a high level of computer proficiency for all relevant divisional software.

The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.

How to Apply:

Applications should be marked “Competition # HEALT001460 Health System Navigator, TFT and submitted online with cover letter and resume to the job posting on the Careers section of our website at https://www.leedsgrenville.com/en/government/careers.aspx/ View our Job Opportunities. by 4:00 pm on/before July 29th, 2026

Applicant information is collected under the Freedom of Information and Protection of Privacy Act (FIPPA), and will only be used for candidate selection.

Accommodation at the United Counties of Leeds and Grenville

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Codeand the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request know to Human Resources by contacting the department at 1-800-770-2170 or the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.