General Manager

Title:General Manager
Location: Ontario (Various locations)
Position Type:Full-Time
Reports To:VP of Operations

Build the restaurant people want to work in—and guests want to return to.

Wingstop Canada is growing quickly, and our General Managers are the leaders who make that growth possible. This isn't simply about running shifts or keeping operations moving. It's about building a high-performing restaurant through strong leadership, operational discipline, and a relentless focus on both people and performance.

You'll own the business inside your four walls—from developing your team and delivering exceptional guest experiences to driving sales, profitability, and operational excellence. The success of your restaurant starts with the standards you set, the leaders you develop, and the culture you create every day.

We're looking for someone who treats the restaurant like it's their own: someone who leads with accountability, develops great people, and understands that strong financial results are the outcome of consistent execution.

What You'll OwnDeliver Business Performance

You'll own every part of your restaurant's financial performance. That means understanding your numbers, identifying opportunities early, and making informed decisions that drive sustainable results. Strong operators know the story behind the metrics and take action before small issues become larger ones.

Manage sales, labour, COGS, and profitability

Build schedules based on business demand and TPLH

Monitor inventory and minimize waste and variances

Review KPIs and complete weekly operational scorecards

Develop action plans to improve performance

Build High-Performing Teams

Great restaurants are built by great people. You'll recruit, develop, coach, and retain a team that delivers consistently while creating future leaders for the business. Developing people isn't something you do when time allows—it's one of your primary responsibilities.

Recruit, interview, and hire top talent

Lead onboarding and ongoing training

Coach through regular feedback and one-on-one development

Manage performance with fairness and accountability

Build a strong internal leadership bench

Deliver Exceptional Guest Experiences

Hospitality sets great restaurants apart. You'll create an environment where every guest receives fast, genuine service and leaves wanting to return. Guest feedback becomes an opportunity to improve—not something to react to after the fact.

Lead a culture of authentic hospitality

Ensure consistent execution of the guest experience

Monitor guest feedback and online reviews

Resolve concerns quickly and professionally

Use guest insights to strengthen restaurant performance

Drive Operational Excellence

Consistency builds trust. You'll ensure every shift reflects Wingstop's standards for food quality, food safety, cleanliness, and execution while holding yourself and your team accountable to those expectations every day.

Maintain food safety, quality, and brand standards

Conduct regular restaurant audits

Address operational issues promptly

Ensure consistent execution across every shift

Lead with accountability, integrity, and discipline

Build Your Community

Your restaurant should be recognized as part of the local community. You'll build relationships, support local initiatives, and work alongside marketing to create opportunities that drive awareness, sales, and long-term loyalty.

Build relationships with local businesses and organizations

Support schools, sports teams, and community events

Drive local restaurant marketing initiatives

Grow catering and community partnerships

Share local opportunities with the marketing team

What We're Looking For

We're looking for an experienced restaurant leader who understands that great results come from building great teams. Specifically:

4+ years of restaurant management experience with full P&L accountability

Demonstrated success leading, coaching, and developing high-performing teams

Strong operational and financial acumen, with the ability to improve sales, labour, and profitability

A hands-on leadership style—you lead from the floor and set the standard through your actions

A guest-first mindset with a commitment to delivering exceptional hospitality

The confidence to make decisions, address issues directly, and create accountability across your restaurant

What's In It For You?

Competitive salary and performance-based incentives.

The opportunity to lead your own business while developing future restaurant leaders.

Career growth within one of Canada's fastest-growing restaurant brands.

A culture that values ownership, development, and operational excellence.

We believe great General Managers do more than run restaurants—they build teams, develop leaders, and create businesses that consistently perform.

If you're ready to own your restaurant, grow your people, and build something exceptional with Wingstop Canada, we'd love to hear from you.

Compensation: $75,000+ generous bonus package

Wingstop Canada provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, colour, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation.

We’re committed to inclusive and accessible employment practices. If you require accommodation during the recruitment process, please let us know. We’ll work with you to ensure your needs are met.

AI Disclosure: Wingstop Canada uses artificial intelligence (AI) tools to assist with applicant screening and assessment during the recruitment process.

Vacancy Status: This posting is for an existing vacancy.