Role overview

Technical Services Engineer

Position Overview: Lambert Nemec Group is partnering with a respected and innovative leader in power system protection and automation in their search for a Technical Services Engineer. This is an exceptional opportunity for a professional, detailed, and highly technical individual to manage all technical aspects of the client's customer interface, deliver top-quality problem-solving, and support the sales team. This role is ideal for a self-directed individual contributor with an expert-level understanding of electric power system protection and automation (specifically relays and records). Operating remotely with up to 25% travel across Canada, the US, and internationally, the successful candidate will manage multiple client demands directly while serving as a key technical face of the organization.

Key Responsibilities:

Help customers apply specialized products through site visits, demonstrations, training courses, and direct technical consultation.

Provide comprehensive customer support and resolve technical concerns by developing application notes, conference papers, and WebEx demonstrations.

Assist clients with the installation, commissioning, and ongoing operation of systems both on-site and remotely.

Partner directly with client facilities to determine required product feature sets and collaborate with Marketing on strategic improvements.

Assist in the preparation and presentation of successful technical proposals for products, services, and systems.

Participate in key industry technical meetings (e.g., NASPI, IEEE PSRC) and contribute to technical manuals, datasheets, and ordering guides.

Assume project management or supervisory roles on assigned projects, ensuring execution within schedule and budget.

Requirements:

B.S. in Electrical Engineering is mandatory.

3–5 years of direct experience working with relays and records.

Working knowledge of electric power systems, utility or engineering firm protective relay applications, and industry practices.

Hands-on experience with EMTP, load flow, and short circuit studies.

Excellent technical training, public speaking, written communication, and collaborative team skills.

Applicants must be legally authorized to work in their country of residence with no restrictions on travel between Canada and the USA.

Ability to manage travel demands of up to 25% across regional and international client sites.

Ability to successfully complete standard pre-employment background checks and drug screening protocols.

Rewards:

Highly autonomous remote delivery model from any major city in Canada or the USA.

Opportunity to lead project initiatives and participate in high-visibility industry organizations (NASPI, IEEE PSRC).

Comprehensive professional development through educational opportunities and exposure to advanced communication architectures.

To Apply:

If you are interested in this opportunity, please forward your resume (in Word format) directly to Mario Tomberli, Director of Recruitment, at mario@lambertnemec.com referencing “Technical Services Engineer” in the subject line of your email. To view other opportunities currently available, please visit: