Role overview

We are seeking an experienced Head Waiter for our private dining room in a high-end French bistro. The ideal candidate has prior experience working in a private, fine-dining environment; preferably within an upscale Westmount building.
Schedule: Tuesday to Saturday, 4:00 PM – 10:00 PM (approximately 25–30 hours per week)Compensation: $24-26.00 per hour + tips

Job description:

Manage the Reception, Telephone, Reservations, Catering and Private party.
Deliver the professional greeting of residents and their guests, to the highest standards
Monitor, manage and review the catering contracts
Coordinate the staff to ensure they deliver exceptional front of house services.
Implement dynamic operational working procedures, to support the delivery of service excellence
Strong communication with residents, employees and the Chef
Reporting procedures to guide service implementation making improvements or changes where required
Implement safe working practices to ensure safety of building occupiers and guests
Sending weekly report to the management
Menu pricing and menu display in building's elevator
Creation of special menu on Canvas (or other chosen software), printing of the menu when necessary
Handling residents complains and finding quick resolution
Ensuring residents satisfaction and special requests are fulfilled
Making employees schedule and report bi-weekly hours to the property manager

Requirements

Excellent command of the French and English language. English is required to respond to requests from English-speaking customers.
Experience working as a head waiter or manager.

Skills

Communication
Teamwork oriented
Maintains a good energy level
Thorough and organized
Professional
Punctual

Please forward a copy of your CV to aurelie@gestionwilkar.com