Role overview

Description

The Opportunity

This role focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.

What to Expect?

Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.
You’ll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
You’ll complete audits by reviewing and monitoring claims files and providing effective feedback.
You’ll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
You’ll provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.
You’ll manage expenses and an annual operating budget for the team.
You’ll initiate interviews for vacancies within the unit and making recommendations for new hires

What You Bring ?

3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims
1-2 years of supervisory experience
Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
University degree from any discipline. College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
You’re professional, friendly, and courteous in all interactions with both customers and co-workers
You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
You’ve got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
You’re a natural coach and mentor
Fluently bilingual (English & French) is considered an asset.

Salary Range: $73,500 - $123,500