Client Experience Assistant

About UsFor more than 40 years, MPS Executive Suites has provided professional office space, meeting facilities, virtual office services, and administrative support to businesses of every size. Today, we proudly support more than 250 clients representing virtually every industry imaginable. Our team often says that one year at MPS feels like three years anywhere else because of the incredible variety of businesses, industries, and experiences you'll encounter. If you enjoy learning, thrive on variety, and want to build valuable business skills, you'll never stop growing here. About the RoleAs our Client Experience Assistant, you’ll help keep our busy business centre running smoothly while supporting our Client Experience team. You’ll work alongside our Community Manager and Client Experience Coordinator to ensure every client and visitor receives exceptional service.We’re looking for someone who genuinely enjoys helping people, takes pride in staying organized, and loves being part of a supportive team. This role is perfect for someone looking to gain experience in a professional office environment while building valuable administrative and client service skills.

What You’ll Do:

• Welcome clients and visitors with warmth and professionalism.
• Answer and direct calls using our multi-line telephone system.
• Assist with meeting room preparation and bookings.
• Process incoming and outgoing mail and courier deliveries.
• Scan, file, print, and prepare documents.
• Provide administrative support to the Client Experience team.
• Help ensure the reception area and business centre remain welcoming, clean, and organized.
• Provide additional coverage during busy periods, lunches, vacations, training, and special projects.

You’ll Thrive Here If You:

• Genuinely love helping people.
• Enjoy working in a fast-paced environment.
• Have a positive, team-first attitude.
• Naturally notice what needs to be done and jump in to help.
• Are dependable, organized, and detail-oriented.
• Enjoy learning new things and taking on new challenges.
• Take pride in delivering exceptional customer service.

Required Qualifications:

• Previous experience in customer service, reception, administration, or hospitality.
• Exceptional spoken and written English communication skills, with the ability to communicate clearly, confidently, and professionally with clients in person, by phone, and by email.
• Strong organizational skills and attention to detail.
• Comfortable using Microsoft 365 and learning new software.
• A professional, friendly, and positive attitude.
• Ability to work independently while supporting a collaborative team.

Bonus if you have:

• Experience working with a multi-line phone system.
• Experience in a professional office environment.
• Experience with scheduling, reception, or administrative support.

Why Join MPS?You’ll be joining a close-knit team that values collaboration, initiative, and exceptional client service. This role offers the opportunity to learn from experienced professionals, build valuable business skills, and gain exposure to a wide variety of industries and clients.For the right person, this position offers the opportunity to grow as the business grows.

Compensation

• $21.00 per hour.
• Part-time schedule, no evenings or weekends (minimum 10 hours a week).
• Conveniently located with easy access to public transit.
• Supportive, collaborative, and professional team environment.
• Opportunities to learn, grow, and develop new skills.

Ready to Apply?If you’re looking for a part-time opportunity where you can make a real difference, build your professional skills, and become part of a team that genuinely enjoys helping people, we’d love to hear from you.

Please submit your resume along with a brief cover letter telling us why you’d be a great fit for the MPS team.

About MPS - West Broadway:

MPS Executive Suites is a professional business centre with full time support services located in the heart of Vancouver’s West Broadway block. Our Team provides a full range of on-site and virtual office services to corporate organizations, small businesses, individuals and non-profit associations. From startup concepts to national organizations, we work with them all.