Role overview

Assignment: RQ00727 - Business Analyst - Intermediate Requisition: RQ00727 Job Title: Business Analyst - Intermediate Client: City of Toronto Start Date: 2026-08-31 End Date: 2027-08-30 Department: Technology Services Office Location: Metro Hall, 55 John Street, Toronto Business Days: 260.00 Location: Hybrid Work Model 3 days in office Public Sector Experience: Preferred

Must Haves:

Experience gathering and documenting business requirements, creating user stories for process maps, ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
Strong understanding of attestation, certification, scorecards, compliance, audit, risk management, and governance processes.
Experience supporting UAT, data validation, and requirements traceability.
Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
Strong stakeholder management, facilitation, analytical, and communication skills.

Description

Qualifications and Experience:

Experience gathering and documenting business requirements for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules.
Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes.
Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements.
Proficiency in creating user stories, process maps, business requirements documents (BRDs), and functional specifications.
Experience supporting UAT, data validation, and requirements traceability.
Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities.
Strong stakeholder management, facilitation, analytical, and communication skills.

Technical Capabilities:

Requirements Analysis and Documentation
Business requirements gathering
Acceptance criteria
Use cases
User story creation
Requirements traceability
Process Modeling
Workflow design
Process mapping
Gap analysis
Data Analysis
Data mapping & validation
Reporting & dashboard.
System Analysis
Application dependencies
Integration analysis
Interface requirements
Testing and Quality Assurance
Test scenario creation
UAT facilitation
Defect analysis
Requirement validation
Compliance Awareness
Access controls
Data privacy
Security requirements
Audit controls

Deliverables

Develop Business Requirements Documentation (BRD), Functional Requirements Documentation (FRD).
Prepare Business Process Mapping.
User stories.
Create & Execution of Test Scenarios.
Data Mapping.
Stakeholder Analysis.
UAT Support.
Analyze results and creating reports for Management as needed.

Additional Terms

Duration: Initial assignment for 12 months, possibility of extension for 6 months.
Work Location Metro Hall, 15th Floor
Hybrid Work Model 3 days in office