On-site Full Time
Salary
$51 / hour
Location
Toronto, ON
Posted
Jul 1, 2026
Encouraged to apply
Youth
Role overview
Job Overview:
Requirement/Must Have:
- 8+ years in IAM / Security operations with customer facing delivery experience.
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification).
- Proven experience in operations governance, KPI tracking, and stakeholder management.
Responsibilities:
- Own day to day IAM operations including JML, access provisioning, de provisioning, modifications, and recertification.
- Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements.
- Lead operational governance, audits, and compliance reporting aligned to requirements.
- Prepare and present weekly/monthly service reports and lead customer service review meetings.
- Act as the escalation point for critical IAM incidents and operational risks.
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change).
- Build, manage, and mentor a high performance IAM operations team (onshore/offshore).