Community Health Navigator and Coordinator - [Department: Community Health

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Community Health Navigator and Coordinator - [Department: Community Health Services (CHS)]

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Community Health Navigator and Coordinator

Department: Community Health Services (CHS)

Hours per Week: 35 hours

Duration: Immediate – April 30, 2026

Location: MNLC Finch office and in community as needed

Rate per Hour: $33/hour

About MNLC:

MNLC (Mennonite New Life Centre of Toronto) is a non-profit
organization dedicated to fostering the successful settlement and integration
of immigrants and refugees. We provide holistic, trauma-informed services that
include language instruction, employment counseling, career bridging training,
settlement supports, community health services, and mental health counselling.
Our work is grounded in equity, inclusion, and dignity for all.

About CHS (Community Health Services)

Community Health Services (CHS) offers barrier-free,
culturally responsive health services to immigrants, refugees, and low-income
individuals. CHS combines primary care access, healthcare navigation and
advocacy, educational workshops, and mental health counselling and is delivered
in collaboration with a network of trusted healthcare partners.

Position Summary:

The Community Health Navigator and Coordinator works closely
with MNLC's Community Health Services (CHS) team and healthcare partners to
coordinate and support client-centered programs and services and promote health
and wellness in the community. Reporting to the CHS Director, this role
supports system navigation, facilitates communication with healthcare
providers, and offers advocacy as well as interpretation services for clients
with limited English proficiency. It is ideal for someone who is detail-oriented,
personable, and thrives in a fast-paced, client-centered environment.

Responsibilities:

Community Health Service Navigation

• Professionally and warmly greet clients in person, by
phone, or via email. Monitor and respond to CHS emails and voicemails on a
daily basis to ensure timely communication.

• Conduct intake screenings to better understand the type of
service required, including identifying primary health concerns, and/or
referring to emergency care (e.g., ER) if necessary.

• Handle internal and external referrals and connect clients
to appropriate services by utilizing existing partnerships and identifying new
resources based on each client’s specific needs.

• Contact clients to provide and confirm appointment
details, including date, time, and location, and send follow-up confirmations
and reminders via email.

• Provide individualized support to individuals seeking
access to health and social services, including offering in-person assistance
to clients who arrive without appointments.

• Respond to client inquiries about MNLC services and
external programs, including topics such as refugee claims and humanitarian
applications. Support clients in accessing a wide range of services in
Northwestern Toronto, such as health care, housing, employment, education, life
skills, and community support programs.

• Collaborate closely with MNLC's Mental Health team to
identify and support eligible clients who may benefit from mental health
services. Facilitate smooth referrals and follow-up to ensure clients receive
appropriate MH support.

• Facilitate clear and accurate interpretation between
clients and healthcare providers without offering personal opinions or
influencing health-related decisions.

• Follow up with service providers and advocate on behalf of
clients when necessary to ensure their needs are met.

• Facilitate clients' access to on-site donated items or
food if available.

• Support student nurses in navigating settlement and legal
services with clients.

Population Health Support

• Maintain a detailed list of clients interested in services
from healthcare partners.

• Collaborate with healthcare partners to coordinate
services and plan workshops tailored to the community’s diverse needs.

• Coordinate clinic visits by confirming service themes,
scheduling appointments, assigning time slots, and sharing client details and
service needs with external partners.

• Proactively develop new partnerships to expand service
options, considering eligibility, immigration status, and partner organization
offerings.

• Work with the Communications team to support outreach and
promote CHS events, workshops, and health initiatives.

• Assist in preparing materials for orientation sessions,
workshops, and client appointments, including creating Spanish-language
promotional content as needed.

• Attend health-related events alongside Communications
staff when needed.

Data Management & Reporting

• Create and update client profiles in client management
systems (e.g., Apricot, Excel, SharePoint) to support timely and accurate
internal or external referrals.

• Ensure accurate maintenance of paper and digital records
in line with confidentiality policies and support the collection and
verification of required intake documents.

• Collect program statistics as required for reporting and
planning purposes, and report on program challenges and successes.

Facility Coordination

• Ensure a safe, private, and welcoming environment that
supports client confidentiality.

• Maintain clinic readiness for partner visits by ensuring
cleanliness, temperature control, and overall accessibility.

• Order supplies and coordinate vendor deliveries or pick
ups.

• Support site operations as needed (e.g., front desk
coverage, printing, form updates).

Other

• Actively participate in regular team meetings and training
sessions

• Contribute to a collaborative and inclusive workplace
culture aligned with MNLC’s values.

• Coordinate volunteers who assist with events and provide
interpretation or sight translation.

• Handle other related duties as assigned

Qualifications:

•Post-secondary education in social services, community
work, health related-fields or equivalent combination of education and
experience.

•1 – 2 years of experience in a customer service,
administrative, or community-facing role (preferably in a non-profit or
settlement setting)

•Experience navigating systems (e.g., healthcare, legal,
immigration)

•Experience working collaboratively with partners within the
community

•Experience working within an anti-racism/anti-oppressive
framework while providing direct support to vulnerable individuals.

•Strong knowledge of resources within northwestern Toronto.

•Fluent in both spoken and written English and Spanish, with
the ability to accurately interpret between the two languages; proficiency in
additional languages is an asset.

•Proficient in navigating relevant systems with knowledge of
refugee claims and humanitarian and compassionate applications.

•Knowledge of systemic barriers, including those related to
domestic violence, anti-human trafficking, and the impacts of invisibility and
precarious immigration status, is highly valued.

•Understanding of trauma-informed care and how to apply it
in frontline interactions.

•Proficiency with Microsoft Office (Word, Excel, Outlook)

•Understanding the strengths and challenges of community
residents, along with strong client management skills.

•Strong interpersonal and communication skills, with the
ability to engage empathetically and respectfully with clients from diverse
backgrounds while maintaining discretion, emotional regulation, and a
professional, non-intrusive presence.

•Experience coordinating programming and staff or volunteers

•Self-motivated and creative with strong organizational
skills, attention to detail, and the ability to manage time and tasks
effectively both independently and within a team.

•Demonstrated ability to maintain strict confidentiality and
protect sensitive client information.

This role requires a five-day workweek, with at least three days spent on-site at the office or participating in community events.

MNLC employees may have access to or be required, as part of
the duties of this job, to view, use, and/or be aware of certain protected
client and organization information or other facts about individuals that are
of a highly personal and confidential nature. Employees must follow and adhere
to all Provincial Privacy Acts and MNLC confidentiality and privacy policies
and practices. Employees may also be required to follow additional
confidentiality policies or practices required by certain programs or business
units.

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