Role overview

Customer Service Representative — Maternity Leave Coverage (Temporary, Full-Time)

Location: Calgary, AB — Quarry Park
Schedule: Full-time, temporary (maternity leave coverage), regular shift
8:00 AM – 4:30 PM, Monday to Friday (MST)
Work Model: On-site / Hybrid
Reports to: Manager, Project Strategy & Enablement
Contract Length: 10 month contract (maternity leave coverage)
Start Date: Mid-to-late September 2026
About the Role
Our client is seeking a Customer Service Representative (CSR) to join their Gas Meter Exchange program on a temporary, full-time basis to cover a maternity leave. This role focuses on handling inbound and outbound calls related to reschedules, relights, and customer communication, ensuring continuity of service and adherence to client SLAs.
Key ResponsibilitiesAnswer inbound calls during regular business hours
Make outbound calls for:

Appointment confirmations and reschedule
Relight coordination and follow-up

Support relight dispatch by:

Following defined escalation and coverage procedures
Identifying the appropriate technician or next step
Monitor and return voicemail callbacks promptly
Accurately document call outcomes and updates in internal systems
Provide clear handoffs between shifts as needed

Qualifications

Availability to work the regular shift, 8:00 AM to 4:30 PM (MST), Monday to Friday
Strong phone presence and customer service skills
Ability to remain calm and professional in time-sensitive situations
Comfort following structured processes and escalation paths
Prior call centre, dispatch, or customer operations experience preferred
Utility or emergency-response experience is an asset

What Success Looks Like

Calls and relights are handled within SLA targets
Minimal missed or delayed callbacks
Accurate documentation and clean handoffs
Reduced escalation volume related to coverage gaps

Compensation

Hourly wage: $20 - $25/hour, depending on experience
10 month Contract

If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you!

Want to join the Team? Please apply on this job posting
+1 647 5605726
Janine.LeRoux@tappwfs.com

About TAPP Workforce Solutions Inc.
At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.

We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.
Your success is our priority. Let's find your next opportunity together.