Business Analyst - Senior

Job Title: Business Analyst - Senior
Location: Toronto, Ontario
Work Model: Hybrid
Duration: 12 months
Submission Deadline: 2026-07-07, 5:00 p.m.

Description / Responsibilities / Skills

Must Have

• 3+ years Public Sector experience developing Salesforce CRM solutions
• 5+ years experience with Salesforce PSS Grantmaking or similar (Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud)
• 5+ years Agile Scrum experience
• 5+ years Azure DevOps with User Story creation and requirements documentation
• 3+ years experience with Salesforce integrations (third-party systems)

Description

Project Description

• Funding Management System (FMS) project leveraging Salesforce CRM Grants Module
• Supports healthcare funding allocations to hospitals, LTC, and community providers
• Key role supporting Enterprise CRM roadmap initiatives

Responsibilities

• Perform business requirements analysis and definition for FMS
• Act as liaison between business SMEs and vendor implementation teams
• Lead requirements gathering, user story refinement, and backlog management
• Support User Acceptance Testing (UAT)
• Participate in sprint ceremonies (reviews, backlog refinement)
• Ensure requirements meet agency standards and business needs
• Support CRM roadmap and future system enhancements

Required Skills

• Bachelor's degree in Computer Science or equivalent
• 5+ years delivering Salesforce CRM solutions
• 5+ years Agile/SDLC experience
• Experience with MS Office, O365, SharePoint, Teams
• Strong analytical, communication, and stakeholder engagement skills

Desired Skills

• Agile Scrum experience
• Azure DevOps experience
• PMI-PBA, CCBA certification
• Salesforce BA Certification
• Salesforce Nonprofit Cloud Consultant Certification
• CPA or financial domain experience (optional)
• Healthcare, funding, or transfer payment experience

Skills

Experience and Skill Set Requirements

Core Skills & Experience - 50%

• Salesforce CRM solution delivery
• Agile Scrum methodologies
• Business requirements analysis and documentation
• Azure DevOps backlog and user story management

Technical Skills - 30%

• Salesforce PSS Grantmaking / related clouds
• CRM integrations and system design
• Microsoft tools and collaboration platforms

Consulting & Communication - 20%

• Stakeholder engagement and collaboration
• Problem-solving and analytical thinking
• Strong communication and presentation skills