Student Support Coordinator, Student Experience

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Job Description

Reporting to the Clinical Lead, Student Counselling the Student Support Coordinator will coordinate and champion a multi-faceted strategy to promote student success and retention, reduce risk, and enhance overall community well-being and safety through non-clinical case management by identifying needs, removing barriers, leveraging resources, and fostering student self-efficacy.

The Student Support Coordinator’s primary purpose is to ensure students receive the appropriate support to navigate challenges through comprehensive case triaging, educational outreach, and collaboration with internal and external resources.

Key Responsibilities:

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Reviews and triages student well-being concerns, assessing urgency and determining appropriate next steps.

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Conducts initial risk assessments and gathers additional information to inform response and support plans.

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Coordinates with internal and external partners to resolve cases and connect students to appropriate services.

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Provides non-clinical, strengths-based case management for students facing emotional, academic, or psychological challenges.

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Manages and supports the Early Alert system to identify at-risk students, including training faculty and tracking interventions.

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Delivers presentations and educational resources to help staff and students recognize concerns and navigate referral processes.

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Builds and maintains strong relationships with campus departments and community organizations to support student needs.

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Develops and maintains resources related to student conduct, well-being processes, and support pathways.

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Monitors and analyzes data trends related to student concerns, sharing insights for continuous improvement.

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Handles administrative duties including meeting coordination, responding to inquiries, record keeping, and data tracking. ​

Skills & Abilities:

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Strong communication skills (verbal and written)

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Exemplary listening skills

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Conflict resolution

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Independent decision making and ability to independently prioritize workload

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Risk Assessment

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Student Development Theory

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Crisis management/intervention skills

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Case management/organization

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Cultural competency and sensitivity

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Critical thinking

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Problem solving

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Relationship and rapport building

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Trauma Informed Practice Skills

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Public speaking skills

Qualifications:

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Post-secondary diploma required

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Undergraduate or Masters degree in a related field like Education, Psychology, Health, or Social Work preferred

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Considerable related experience (3-5 years) is required

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Equivalencies may be considered

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Experience working in higher education preferred

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Coordinator I

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration:

Refer to salary range noted on this posting, plus a comprehensive benefits package.

The compensation range for this job posting is: $65,773.24 - $88,144.94

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at careers@nait.ca.

Please submit a resume and cover letter to be considered for this opportunity.