Role overview

←Back to all jobs at Kerr Controls

Residential HVAC/R Technical Support Specialist

Residential HVAC/R Technical Support Specialist

Atlantic Canada or Ontario | Full-Time, Permanent | Residential & Light Commercial HVAC/R

ABOUT THE ROLE

Are you an experienced residential
HVAC/R technician who thrives on solving complex problems in home comfort and
light commercial systems? Kerr Controls is looking for a sharp,
customer-focused Residential Technical Support Specialist to be a trusted resource
for our customers and field teams across Atlantic Canada and Ontario.

In this role, you'll draw on your
hands-on experience with residential and light commercial systems — from ducted
and ductless heat pumps and mini-splits to high-efficiency gas and oil
furnaces, HRVs, ERVs, and residential refrigeration. You'll provide expert
technical support, conduct training, and help our customers get the most out of
Kerr's residential and light commercial product lines.

KEY RESPONSIBILITIES

•
Provide post-sales
technical support via phone, email, and onsite visits for residential and light
commercial HVAC/R systems

•
Troubleshoot a wide range
of residential and light commercial equipment — including heat pumps (ducted
& ductless), mini-splits, high-efficiency gas and oil furnaces, HRVs, ERVs,
and residential refrigeration

•
Lead technical training
sessions for customers and internal staff, tailored to residential and light
commercial audiences

•
Manage a high volume of
inbound calls through Kerr's Technical Support Line with professionalism and
efficiency

•
Conduct onsite assessments
and equipment evaluations across your territory as needed

•
Collaborate with the
warranty department to evaluate and process warranty claims in accordance with
Kerr's policies

•
Maintain clear,
professional communication with customers and manufacturer partners

•
Prepare detailed reports on
technical issues, root causes, and recommended solutions

•
Travel within your
designated region (Atlantic Canada or Ontario), with occasional national and
international travel for manufacturer training

WHAT YOU BRING

Experience & Credentials

•
Completion of an HVAC/R
Technical program, with 5–10 years of hands-on field experience

•
Demonstrated experience in
residential and light commercial HVAC/R service and installation

•
Solid understanding of
residential and light commercial systems: heat pumps (ducted & ductless),
mini-splits, gas/oil furnaces, HRVs, ERVs, and residential refrigeration

•
Valid driver's license and
clean driving record

Skills & Attributes

•
Physically able to work on
ladders and in confined spaces (crawlspaces, attics) in varying weather
conditions for extended periods

•
Strong diagnostic skills —
able to interpret wiring diagrams, refrigerant circuit schematics, and
manufacturer documentation

•
Excellent verbal and
written communication skills; confident presenting to large groups

•
Skilled at conflict
resolution and de-escalating difficult customer situations

•
Strong organizational
skills with the ability to manage multiple priorities in a fast-paced
environment

•
Proficiency with Microsoft
Office (Outlook, Word, Excel)

•
Professional demeanour with
the ability to stay calm under pressure

•
Bilingual (French/English)
considered a strong asset

WHAT WE OFFER

•
Competitive compensation
package based on your experience and qualifications

•
Comprehensive health,
dental, and vision benefits

•
Additional life insurance
and disability coverage options

•
Paid vacation time

•
Company-matched Retirement
Savings Plan (RPP)

•
Confidential Employee &
Family Assistance Program (EFAP)

•
Employee Referral Program

•
Access to ongoing
manufacturer training — nationally and internationally

ABOUT KERR CONTROLS

Kerr Controls Ltd. is a leading
distributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipment
and Supplies across Canada. We are proud to be an equal opportunity employer
committed to fostering an inclusive and diverse workplace. We value the unique
perspectives and contributions of all individuals, regardless of race, gender,
age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Thank you for considering a career with Kerr Controls.

Please visit our careers page to see more job opportunities.