Role overview

Compensation Pay Range:

$26.43-$32.46

Job Description:

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY
The Clinical Assistant is responsible for a variety of activities, all under the supervision of a clinical provider (Clinical Geneticist and/or Genetic Counsellor) and as per existing standard work, which is designed to enhance clinic flow and efficiency.

MAIN RESPONSIBILITIES

Monitor and manage cases within the Laboratory Information System (LIS) and other designated systems.
Gather and validate relevant clinical and demographic information and document in the LIS.
Escalate cases requiring review by clinical staff as required.
Initiate and conduct telephone and email outreach to parents and caregivers using approved communication scripts and workflows.
Confirm patient identifiers and maintain confidentiality when communicating health information to families.
Provide standardized information, educational resources, results packages, or other required materials to families as needed, following established protocols.
Document all telephone and email communication with families within the LIS.
Participate in quality improvement initiatives to support program effectiveness and service delivery.
Perform administrative duties such as data entry, record management, report generation, filing, faxing, photocopying, and other related tasks.
Communicate low risk/normal results.
Attend team meetings to provide updates regarding clinical workflows.
Respond to patient and laboratory inquiries in consultation with clinical provider.
Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform other related duties as required.

QUALIFICATIONS

Bachelor’s Degree in Science or a health-related field, preferably in Genetics, Biology (Essential)
Previous experience in a clinical setting (Preferred)
Demonstrated knowledge of genetics principles and theory (Preferred)
Demonstrated outstanding organizational skills, time management, attention to detail, ability to manage competing priorities, critical thinking (Preferred)
Demonstrated excellent written and verbal communication skills (Preferred)
Demonstrated ability to work independently and in a dynamic and fast-paced team environment (Preferred)
Demonstrated computer and word processing skills (Preferred)
Demonstrated Basic office and clerical skills (Preferred)
Demonstrated accuracy and attention to detail (Preferred)
Demonstrated flexible approach to work demands (Preferred)
Demonstrated initiative and ability to adjust priorities (Preferred)
Demonstrated working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety. (Preferred)
Criminal Record Check (Essential)
Bilingualism (English/French) (Preferred)

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience requirements

*Please note you will be represented by the Laborers International Union of North America (LiUNA

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Please note you will be represented by the Laborers International Union of North America, (LiUNA).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.