Role overview

DescriptionBlue Mantis is looking for an Onsite technical position for a 3 month contract with in the Build/Configuration center, which has contracted Service Level Agreements (“SLAs”), customer specific requirements for technical and quality processes and procedures. The QCC Technician will report to the Manager – Build / Configuration Centre.
Key ResponsibilitiesDuties and responsibilitiesConfiguration of day-to-day orders on the build/configuration team to which they are assigned and customizing the hardware and software requirements while adhering to Blue Mantis and client expectations provided in the special instructions by order desk staff. General functions include:

Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
Timely escalation to the manager of any technical or process related issues.
Adherence to Blue Mantis quality system standards and process
Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate.
Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic.
Remote setup of client device in accordance with specific documented process.

Skills, Knowledge and ExpertiseQualifications

The ability to perform under pressure while maintaining client standards.
Ability to communicate effectively with co-workers and management.
Micro computer hardware configuration / testing
Good communication and the ability to follow technical documentation while applying technical problem solving skills.
Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
Computer hardware experience.
Working knowledge of Microsoft products.
Ability to learn new technical procedures and adhere to exact direction / quality verification.
Ability to work and manage in a fast-paced environment.

Hourly Rate Range: $25.00 to $28.00
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.