Technical Service Representative

Discover

The Opportunity

Join Our Team as a Technical Service Representative at Atlantic Lottery!

Are you a tech-savvy problem solver with a passion for customer service? Atlantic Lottery is seeking a Technical Service Representative to support a service territory spanning southeastern New Brunswick, from the Moncton-Shediac region through Saint John, with on-call support responsibilities in Prince Edward Island. This field-based role requires regular travel throughout the assigned territory. In this hands-on role, you'll be responsible for servicing and maintaining lottery terminals and related equipment across Video Lottery and Retail Lottery sites, ensuring maximum uptime and compliance with service standards.

You'll work independently, traveling extensively within your territory, and play a key role in preventative maintenance and servicing/repairing equipment at retailer locations while maintaining positive relations. You will ensure maximum up time of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's).

Why Join Our Team?

• Work with innovative gaming technology in a hands-on role that combines technical problem-solving and customer service.
• Enjoy the freedom and variety of a field-based position where you'll manage your day and make a visible impact.
• Join a supportive team that values learning, collaboration, and delivering exceptional experiences for our customers and communities.

Application Deadline: July 27, 2026

What you'll do

Responsibilities

What You'll Do:

• Provide exceptional technical support by diagnosing and resolving issues with gaming technology to keep equipment operating reliably
• Maintain and install gaming equipment at retail and destination locations, ensuring a seamless experience for customers and players
• Build strong customer relationships by delivering professional, responsive service and clear communication in the field
• Support operational success by helping meet service commitments and minimizing equipment downtime across your service territory
• Collaborate with internal teams to troubleshoot complex issues, share insights, and support new initiatives and product launches
• Promote safe and compliant operations by following established standards, policies, and regulatory requirements

What you'll need

Qualifications

Education and Experience:

• Educational Requirements: An Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.
• Experience: 1 to 3 years of experience in Technical and Customer Service roles.
• Physical Requirements: Ability to lift and move weights up to 50 pounds.
• Driving Requirements (Corporate Vehicle Provided):
• A clean and valid driver's abstract.
• A valid driver's license as required by law.
• Travel Requirements: Ability to travel up to 90% of the time within the designated service territories.
• Work Schedule: Willingness to work shifts, including evenings and weekends, as needed.
• Age Requirement: Must be 19 years of age or older.
• Residency Requirement: Must reside within the assigned service territory or within a reasonable commuting distance that enables timely response to service calls throughout southeastern New Brunswick and Prince Edward Island.

Professional Skills:

• Strong analytical skills, including the ability to analyze and interpret complex technical issues, identifying trends, root causes, and potential solutions.
• Ability to resolve technical issues efficiently by applying critical thinking and using available resources.
• Excellent listening, communication, and collaboration skills.
• Strong motivation and eagerness to learn new technologies, applications, and tools relevant to the role.
• A desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
• Proficiency in MS Office.
• Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast paced, customer-driven environment.

Assets:

• Gaming experience
• Troubleshooting experience
• A+ and Network+
• Service Now
• Cisco Meraki

Special Condition of Employment:

• Must be able to successfully complete First Aid/CPR training within provincial requirements.
• Steel toe boots/shoes are a requirement
• Must complete Defensive Driving course

Work Location & Flexibility

Field-based remote position supporting a service territory across southeastern New Brunswick (Moncton-Shediac to Saint John) with on-call support responsibilities in Prince Edward Island. Extensive daily travel throughout the territory is required.

Compensation

• Salary Band: $62,600 - $93,600
• Expected Hiring Range: $65,500 - $68,000 (based on experience, skills, market conditions, and internal equity)

AL Benefits

• Extended health coverage (medical, dental, vision)
• Basic life insurance and disability coverage
• Defined Benefit Pension Plan
• Three weeks' vacation annually (pro‑rated), 13 paid statutory holidays, and a vacation purchase program
• Wellness support, including wellness programs, 3 personal care days, and a 24/7 Employee & Family Assistance Program
• Two paid volunteer days per year
• Career advancement opportunities

Recruitment Process

We've made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

• Two in‑person interviews
• An assignment and/or scenario‑based questions
• Behavioral or cognitive assessments
• Verification of relevant certifications (as applicable)

All interviews are conducted in English, our primary working language, unless otherwise specified.

Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial, educational, or credential verifications may be required depending on the role.

Role Commitment

To support employee development, business continuity, and knowledge transfer, individuals who accept this position are expected to remain in the role for a minimum of 18 months before being eligible to apply for or transfer to another position within Atlantic Lottery.

This expectation applies to both external hires and employees moving into the role from another position.

Internal Candidates

Internal applicants must be in good standing, including meeting expectations on their most recent performance review, and must not be on probation. Consideration may also include factors such as performance improvement plans, disciplinary actions, attendance, and completion of mandatory training.

A Predictive Index (PI) assessment will be completed or shared with the hiring leader as part of the evaluation process.

Eligibility to Work in Canada

Candidates must have all required work permits, visas, and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidate's responsibility to secure these requirements.

Atlantic Lottery welcomes applications from all qualified candidates. Applicants must be legally authorized to work in Canada. Atlantic Lottery is not participating in the Temporary Foreign Worker (Labour Market Impact Assessment) Program, Provincial Nominee Programs, or the Atlantic Immigration Program at this time. Support for any other immigration programs for new hires is subject to internal policies, operational needs, and program restrictions and is not guaranteed.

A little bit about us

Atlantic Lottery

Career Opportunities

Are you looking for a rewarding career experience in an organization committed to making a game-changing impact in our local communities? At Atlantic Lottery, we offer a diverse and supportive work environment where bright ideas are given a chance to shine, social purpose is core to our business and employees are dedicated to delivering world-class gaming experiences. With offices in Moncton, N.B., Halifax, N.S. and St. John's, N.L., and our Red Shores locations in P.E.I, we are deeply committed to this region. For 50 years, Atlantic Lottery has been supporting local communities and returning 100% of profit to help build a stronger Atlantic Canada.

How we care for ALer's

We want ALer's to be happy and healthy. Our benefits vary by region.

Support your family

Your family matters to you, so they're important to us. We offer parental leave policies with top-up, retirement savings plans, benefits, employee & family assistance program (EFAP), pension and much more. In some of our offices, you can bring your certified therapy dog to work!

Live a healthy life

All ALer's have access to excellent healthcare choices. In some locations, we offer wellness and healthcare services. Our main office is equipped with on-site fitness centers and classes.

Give back

We value giving back to the community. We sometimes match ALer's charitable donations and give all employees volunteer days.

Enjoy quality time

We all need time away from work to recharge. Take a vacation, volunteer, or flex your workday.

Invest in you

We offer opportunities for personal and professional development.

Sound like a place you want to be? Apply now!

Are you interested?

Work With Us

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.