Role overview

Job Summary:

The Business Analyst role involves providing comprehensive business analysis services to clients with diverse business and technological needs. The analyst will engage with stakeholders to gather, document, and analyze business requirements, supporting the development of effective I&IT solutions. This position requires expertise in business process modeling, requirements management, and stakeholder engagement, with a focus on promoting consistent business analysis practices and supporting digital transformation initiatives.
Responsibilities:

Lead and conduct business analysis to assess client business problems and opportunities.
Gather, document, and analyze business needs and requirements through various techniques such as JAD sessions, interviews, and mockups.
Prepare and advise on business analysis policies, processes, best practices, and standards.
Develop strategies, business cases, cost-benefit analyses, and conduct feasibility studies for I&IT initiatives.
Perform business modeling, use case modeling, data modeling, process and data flow modeling, and define business rules and non-functional requirements.
Monitor project progress, resolve issues, and report regularly to management and stakeholders.
Develop performance measures and traceability matrices and conduct follow-up evaluations.
Apply re-engineering concepts to promote business improvements and cost-effective service delivery.
Align analysis activities with project management methodologies and enterprise architecture standards.

Required Skills:

Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
Expertise in business analysis using Visio diagrams and swim lane diagrams.
Ability to define use cases, user stories, and acceptance criteria for IT solutions.
Experience with database analysis and SQL language.
Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
Proficiency with JIRA, Confluence, and Azure DevOps for requirements tracking and project collaboration.
Understanding of OPS procurement, regulatory compliance, and service delivery models.

Desired Skills:

Experience with information retrieval packages.
Knowledge of Information Management principles, concepts, policies, and practices.
Ability to translate business and data requirements into technology design specifications.
Experience with business functional modeling, event modeling, and process mapping.
Familiarity with structured, object-oriented, and agile methodologies for user requirements.
Experience developing performance measures and conducting follow-up evaluations.
Knowledge of Accessibility for Ontarians with Disability Act (AODA) and related standards.
Hands-on experience with Visio, Lucidchart, MIRO, Figma, SharePoint, MS Teams, Power BI, and Advanced Excel.
Familiarity with ERP, CRM, or cloud-based business solutions.
Experience with Agile (Scrum, Kanban) and Waterfall methodologies.

Rated Criteria:

Data & Business Analysis & Requirements Management (35%)
Stakeholder Engagement & Communication (25%)
Technical & Tools Proficiency (15%)
Systems Optimization & Digital Transformation (20%)
Public Sector (OPS) Experience (5%)

Total: 100 Points Deliverables:

Comprehensive business requirements documentation including use cases, user stories, and acceptance criteria.
Business cases, cost-benefit analyses, and feasibility study reports.
Process and data flow models, business rules, and non-functional requirements definitions.
Performance measures and traceability matrices for business analysis evaluation.
Regular progress reports and stakeholder communication materials.

Must Haves:

Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
Expertise in business analysis with Visio diagrams and swim lane diagrams.
Ability to define use cases, user stories, and acceptance criteria for IT solutions.
Experience with database analysis and SQL language.
Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
Proficiency with JIRA, Confluence, and Azure DevOps.
Understanding of OPS procurement, regulatory compliance, and service delivery models.

Public Sector Experience:

Preferred