Role overview

DescriptionBlue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.

Key Responsibilities

Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

3-5 years of IT experience working remotely or onsite supporting end users.
Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
Supporting HP, Dell, Intel, or Lenovo client and server hardware
Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
Strong knowledge of Active Directory, Group Policies, DNS, DHCP
Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
Microsoft 365 Administration
Wireless experience managing and supporting autonomous and managed access points.
Minimum of 1 year of experience in a customer service or office support role.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.