Software Developer - Intermediate

Job Title: Software Developer - Intermediate
Location: Toronto, Ontario
Work Model: Hybrid
Submission Deadline: 2026-06-24, 5:00 p.m.

Description / Responsibilities / Skills

Must Have

• Mandatory Certifications(both):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Candidates must provide the email address associated with the certification for verification
• 5+ years experience with ServiceNow ITSM, request management

Description

Project Description

• To be part of the platform team to develop and implement ServiceNow request management solutions that streamline procurement processes, enhance compliance, and improve visibility into the procurement request catalog and workflow.
• This role follows a hybrid work model (thrice a week in-office)

Qualifications

• Mandatory Certifications(both):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Candidates must provide the email address associated with the certification for verification.
• Bachelor's degree in computer science, IT, Data Science, or related field
• Preferred optional Certification: ServiceNow Certified Implementation Specialist ITSM
• 5+ years experience with ServiceNow ITSM, request management
• Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support request fulfillment processes.
• Strong understanding of Request Management lifecycle and integration with ITSM modules.
• Proficient in JavaScript, Business Rules, Client Scripts, Glide Record, and Script Includes.
• Experience with ServiceNow Flow Designer, Scheduled Jobs, and Notifications for automation and integration.
• Ability to manage certificate inventory, and related ServiceNow flows
• Proficient in creating dashboards, reports to support operational and strategic decision-making.
• Adherence to ServiceNow development best practices for scalable and maintainable solutions.
• Strong in ServiceNow workflows, reporting, dashboards, analytics
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Capable of working independently and managing multiple priorities in a fast-paced environment.

Assignment of Duties

• To be part of the platform team to develop, improve, optimize the current existing request catalog for the procurement team:
• Work with the Procurement team to analyze existing procurement & workflows, approvers within ServiceNow.
• Develop and configure ServiceNow modules to automate and standardize procurement processes.
• Implement compliance controls and audit trails.
• Create dashboards and reports to improve visibility and support data-driven decisions.
• Collaborate with stakeholders to ensure alignment with business requirements and governance policies.
• Participating in planning and estimating the activities required to test the new solutions, enhanced applications and migrated tools

Deliverables

• Procurement Workflow Analysis Report
• Documentation of current procurement workflows, approval chains, and catalog structure.
• Identification of inefficiencies, gaps, and improvement opportunities.
• Updated Request Catalog Design
• Redesigned catalog items aligned with procurement needs.
• Streamlined user interface and improved form usability.
• Automated Procurement Workflows
• Configured and deployed ServiceNow workflows for procurement requests.
• Integration with approval processes and business rules.
• Compliance & Audit Trail Implementation
• Embedded compliance controls within workflows.
• Automated logging and tracking for audit readiness.
• Dashboards & Reporting Suite
• Create dashboards for procurement team and leadership.
• Reports covering request volumes, approval times, SLA adherence, and compliance metrics.
• Technical Documentation
• Developer-level documentation of configurations, scripts, and workflows.
• User guides for procurement team and requesters.
• Code Artifacts
• JavaScript scripts, Business Rules, Client Scripts, GlideRecord queries, and Script Includes used in the solution.
• Flow Designer configurations and Scheduled Jobs.
• Testing & Validation Logs
• Unit and integration test results.
• UAT feedback and resolution tracking.
• Deployment Plan
• Step-by-step deployment checklist.
• Rollback strategy and post-deployment support plan.
• Stakeholder Review Summary
• Meeting notes and feedback from procurement and platform teams.
• Final sign-off documentation.