Role overview

Responsibilities

Developing and maintaining organizational systems and processes
Providing administrative and operational support to the department
Supporting department programming, client communication, and partner outreach
Managing, organizing, and consolidating data and departmental records
Assisting with event planning, coordination, and on-site support
Providing administrative and personal assistance to ISNA Cares Manager, including scheduling, correspondence, coordination, follow-ups, and other day-to-day tasks
Supporting staff with various administrative tasks and special projects
Coordinating meetings, calendars, documents, and other logistical needs as required
Assisting with research, reporting, documentation, and preparation of materials
Following up on outstanding tasks and supporting internal communication and coordination
Other duties and responsibilities as required by the department and organization

Required Skills:

Fully aligned with the message, mission, vision, and core values of ISNA Canada
Strong organizational, administrative, and project management skills
Highly detail-oriented with the ability to manage multiple priorities, programs, and deadlines simultaneously
Experience or demonstrated ability in program planning, development, implementation, and evaluation
Ability to support community programs from initial planning through execution, including logistics, participant communication, outreach, and follow-up
Strong community outreach and engagement skills, with the ability to build relationships with members, community partners, schools, organizations, and service providers
Strong interpersonal and communication skills, with the ability to communicate effectively with clients, staff, volunteers, partners, and community members
Familiarity with clinical and client-service environments, including client intake, scheduling, documentation, referrals, follow-up, and maintaining appropriate confidentiality and professional boundaries
Understanding of basic clinical and mental health service workflows and the ability to support clinicians and clients in an organized and professional manner
Ability to handle sensitive client information with discretion and follow organizational privacy and confidentiality policies
Good working knowledge of Microsoft Office, Google Workspace/G Suite, Calendly, and Jane; experience with other client management, scheduling, or clinical software is an asset
Comfortable learning and adapting to new software applications and organizational systems as needed
Strong time-management skills with the ability to prioritize competing demands and meet deadlines
Ability to respond to members' and clients' requests with patience, professionalism, and enthusiasm; understand their needs and escalate issues when appropriate
Ability to work independently with minimal supervision while also contributing effectively within a multidisciplinary team
Strong conflict-management, problem-solving, and de-escalation skills
Proven ability to adapt to a constantly changing environment, respond calmly to unexpected situations, and exercise sound judgment
Demonstrated emotional maturity, professionalism, and discretion when working with clients, staff, and community members
Demonstrated ability to take initiative, identify gaps, and develop practical solutions without requiring constant direction
Ability to coordinate multiple stakeholders and follow through on tasks, commitments, and program deliverables
Demonstrated ability to communicate and connect effectively with people from diverse cultural, ethnic, socioeconomic, and professional backgrounds
Strong understanding of and commitment to community service, mental health, social services, and faith-based programming
Ability to represent ISNA Canada professionally and positively when engaging with community members, external organizations, and partners
Previous experience in social services, mental health, counselling, community programming, healthcare, nonprofit organizations, or a related field is an asset

Required Qualifications

Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act, for the duration of the employment
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.