Role overview

Pay Range: $27.00hr - $32.00hr

Job Overview:

Our client is searching for an experienced IT Support Specialist for their Longueuil office. The successful candidate will have significant experience in supporting a fast-paced, high-growth environment. The candidate should be comfortable working as part of a distributed team and will primarily support operations in the Montreal and Longueuil sites, as well as providing remote support across the US, Mexico, Canada, and Eastern Europe.

Responsibilities:

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
Assist with AV setup for internal meetings and events.
Support and assist employees using AV systems, both onsite and remote including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing.
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
Manage Okta, Google, and software service administration.
Deploy and support software to end-users.
Respond to support requests at the IT Helpdesk both in person and via the ticketing system.
Manage inventory for hardware and software.
Collaborate with points of escalation to improve the end-user experience.
Improve and update internal and user-facing knowledge base documentation.

Requirements:

Strong verbal and written communication skills in French and XX.
A positive, service-oriented attitude with a customer obsession mindset.
2-3+ years of experience in IT support roles.
Basic to intermediate networking skills, including an understanding of servers, switches, and WiFi.
AV support experience.
Experience with administration of Apple computer products using enterprise management tools.
Knowledge and hands-on experience managing Windows laptops and desktops.
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
Strong macOS hardware and software troubleshooting experience.
Solid critical thinking and problem-solving skills.
Due to nature of job The candidate must have Ability to lift 50+ pounds.