Role overview

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Medical Office Assistant

Soonats'ooneh Health Society is a vibrant urban Indigenous Integrated Health Team Centre and educational facility situated on Lheidli T'enneh territory in Prince George, BC. The Clinic’s inter-disciplinary team provides trauma-informed and culturally safe, medical and psychosocial services to some of the most vulnerable members of our community.

The Medical Office Assistant (MOA) supports the delivery of medical services to clients by helping them access and navigate Soonats'ooneh’s multidisciplinary clinic in parallel to completing day-to-day tasks necessary to support the clinic and team members. This position is evening hours, 1:00pm to 8:30 pm.

Key Responsibilities:

Ability to perform administrative duties such as: handling referrals, booking patient appointments, answering phone, updating the EMR system and coordinating physicians' clinic
Strong skills in critical thinking, decision-making, analysing, communication, de-escalation and conflict resolutio
Excellent interpersonal and relationship building with the people we serve, members of the interdisciplinary team and community partner
Ability to exercise confidentiality, and exert tact, diplomacy and discretion in handling information of confidential and/or a sensitive nature
Successfully navigates a fast paced, ever-changing environment
Ability to identify priorities and manage multiple tasks effectively

Qualifications

Grade 12 graduation
At least 1 year recent MOA experience, or an equivalent combination of education, training, and experience
Customer Service experience
Must be computer proficient
Knowledge and understanding of Indigenous culture
A willingness to embrace an Indigenous world view to better serve our clients
Electronic medical records experience (an asset)
Knowledge of harm reduction (an asset)
Naloxone training (an asset)

Why Join Soonats'ooneh?

Be part of a team that prioritizes culturally safe and community-centered healthcare.
Work in a non-hierarchical environment where all voices are valued equally.
Engage with Elders and Knowledge Holders to support healing and well-being in culturally significant ways.
Contribute to innovative, client-centered care that supports reconciliation and advances health equity for Indigenous populations.

Individuals with First Nations, Inuit, and Métis ancestry who meet the above criteria are encourage to apply.

Applications will be accepted until the position is filled.

All qualified candidates are encouraged to apply and should be legally eligible to work in Canada. We thank all applicants for their interest in Soonats'ooneh Health Society however, only those applicants selected for further consideration will be contacted.

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