Senior Key Accounts Manager - Canada

BagginsHQ is an international technology company specializing in custom software development, mobile applications, enterprise systems, AI-powered solutions, cloud infrastructure, digital transformation, digital marketing, and business growth solutions. We partner with businesses across multiple industries to help businesses streamline operations, improve efficiency, and accelerate growth through technology.

As we continue expanding our commercial operations, we are seeking an experienced Senior Key Accounts Manager to strengthen customer relationships, support our sales teams, and drive sustainable revenue growth across an assigned portfolio of accounts.

Position Overview

The Senior Key Accounts Manager is a senior commercial leadership role responsible for managing strategic customer relationships, supporting Enterprise Sales Executives and Sales Agents in closing business, and driving verified revenue across an assigned portfolio of accounts.

You will serve as the commercial bridge between customers, sales teams, and internal departments, ensuring opportunities progress efficiently from prospecting through implementation while maintaining exceptional customer experiences.

Success in this role is measured by your ability to generate, protect, and grow verified revenue.

RequirementsKey Responsibilities
Revenue Growth

• Take ownership of the commercial performance of your assigned portfolio.
• Support Enterprise Sales Executives and Sales Agents throughout the sales cycle to improve conversion rates.
• Join customer meetings whenever commercial or technical expertise is required.
• Assist with solution presentations, commercial negotiations, and proposal discussions.
• Ensure sales opportunities progress efficiently until they become verified revenue.

Key Account Management

• Build and maintain long-term relationships with assigned customers.
• Serve as the primary relationship manager for strategic accounts.
• Conduct regular account reviews to understand customer objectives and identify new business opportunities.
• Maintain continuous engagement with customers to strengthen long-term partnerships.

Customer Success

• Coordinate smooth customer onboarding after successful sales.
• Ensure customers receive outstanding service throughout their engagement with BagginsHQ.
• Resolve escalated customer concerns professionally and promptly.
• Work closely with internal teams to deliver an exceptional customer experience.

Business Development

• Identify opportunities to upsell and cross-sell BagginsHQ's products and services.
• Drive contract renewals and recurring business.
• Reactivate dormant customers where opportunities exist.
• Develop account growth strategies that maximize customer lifetime value.

Sales Leadership

• Coach and support assigned Enterprise Sales Executives and Sales Agents.
• Help team members overcome objections and complex customer requirements.
• Share best practices that improve overall sales performance.
• Collaborate with management to improve commercial processes and customer acquisition strategies.

Revenue Protection

• Follow up on pending quotations and stalled opportunities.
• Ensure projects transition smoothly from sales to implementation.
• Monitor customer accounts to minimize churn.
• Maintain strong customer relationships that encourage repeat business and referrals.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Verified monthly revenue generated by your assigned portfolio.
• Customer retention and renewal rates.
• Upsell and cross-sell revenue.
• Sales conversion improvement across assigned teams.
• Customer satisfaction.
• Portfolio growth and recurring business.

Minimum Performance Requirement

The successful candidate will be expected to consistently maintain a minimum portfolio of USD 20,000 in verified monthly revenue through a combination of:

• Supporting Enterprise Sales Executives and Sales Agents in closing business.
• Growing existing customer accounts.
• Driving renewals, upselling, and cross-selling.
• Protecting customer relationships.
• Recovering stalled opportunities.
• Ensuring commercial opportunities convert into verified revenue.

Failure to consistently meet the company's commercial performance expectations may result in disciplinary action, including termination of employment, in accordance with the employment contract and applicable employment laws.

Qualifications
Required

• Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, or a related field.
• Minimum of five (5) years' experience in Key Account Management, Enterprise Sales, Business Development, Customer Success, or a related commercial role.
• Demonstrated experience managing high-value customer relationships.
• Proven track record of achieving commercial and revenue targets.

Preferred

• Experience selling enterprise software, SaaS, digital services, cloud solutions, AI solutions, or other B2B technology products.
• Experience supporting or leading sales teams.
• Experience working in a remote international environment.

Skills & Competencies

• Excellent communication and presentation skills.
• Strong commercial negotiation skills.
• Customer relationship management expertise.
• Strategic thinking and problem-solving ability.
• Excellent organizational and time management skills.
• Strong analytical and reporting skills.
• Professional spoken and written English.
• Ability to work independently while collaborating across distributed teams.
• High level of professionalism, accountability, integrity, and commercial awareness.

BenefitsCompensation & Benefits

• Fixed Gross Monthly Salary: USD 1,000
• No commission.
• Comprehensive medical insurance.
• Paid annual leave after four (4) months of continuous employment, subject to company policy.
• Approved business expenses incurred on company business will be reimbursed in accordance with company policy.
• Opportunity to work with international clients across multiple industries.
• Career growth within a rapidly expanding technology company.

Why Join BagginsHQ?

At BagginsHQ, every team member plays a direct role in driving business growth. As a Senior Key Accounts Manager, you will influence customer success, support high-performing sales teams, and help businesses leverage technology to achieve measurable results. If you thrive in a fast-paced, results-oriented environment and are passionate about building lasting client relationships while delivering commercial success, we would love to hear from you.