Role overview

Job Overview:

Requirement/Must Have:

University graduation in a related field (such as Adult Education, Instructional Design, Business Administration or related) plus 4+ years progressively responsible related experience OR.
Diploma in a related field and a minimum 6+ years of progressively responsible work experience; or equivalent as described below.
Clear verbal and written communication skills and the ability to interact professionally with a diverse group.
The ability to manage multiple projects at one time and to prioritize tasks to ensure deadlines are met.
Demonstrated knowledge of training needs analyses and competency development frameworks.
Experience developing and teaching training materials, including developing computer-based training modules/training videos.
Experience leading curriculum design projects from inception to completion.
Experience with a variety of learning/training concepts and principles, including knowledge of adult learning techniques.
Professional experience in learning and development.

Responsibilities:

Lead organization-wide 1GX training initiatives by defining role-based training strategies, scope, delivery approach (instructor-led, virtual, blended, self-paced), and success measures aligned to business outcomes.
Own end-to-end design, development, and delivery of complex, multi-audience learning solutions, ensuring training materials meet established templates, accessibility considerations, and 1GX standards.
Partner with program leadership, business process owners, SMEs, vendors, and the 1GX Change Network to validate learning needs, confirm readiness (content, environments, job aids), and align deployment timing.
Establish and enforce training governance including intake/prioritization, review and approval cycles, quality assurance, version control, and maintenance processes to ensure training content remains accurate and current as 1GX processes and releases evolve.
Define evaluation and continuous improvement approach (e.g., attendance, learner feedback, knowledge checks, performance insights), analyze themes, and drive prioritized updates to training and supporting materials.
Provide coaching and mentorship to junior trainers and contributors, supporting consistent delivery, learner support practices, and high-quality training artifacts.
Leverage approved digital, collaboration, and AI-enabled tools to improve content development, delivery, stakeholder engagement, and reporting, in alignment with organization policies and standards.

Nice to Have:

Advanced level proficiency with MS Office Tools, Learning Management Systems (LMS), and other related training software.
Demonstrated experience with training evaluation methods including formative and summative evaluation approaches.
Experience developing and implementing effective training plans.
Experience developing computer-based training videos using Adobe Captivate or Articulate Storyline or equivalent.
Experience with Digital Adoption Tools (e.g., WalkMe) for creating in-application guidance and support.
Working knowledge of SAP applications is an asset.