Role overview

Three Junior Business Analyst contingent resources are required to support the Agency’s EHR Onboarding workstream and related digital health service access activities. These resources will support onboarding using the Agency’s existing methodology, including validation of Health Information Custodian (HIC) and legal status through the Client Information Form, categorization and mapping of clinician end users to approved HIC types, and validation of the legally responsible person prior to migration to the Provincial Clinical Viewer and other digital health services.

Responsibilities:

Supporting end-to-end onboarding and intake activities for EHR and related digital health services
Reviewing and validating submitted information and documentation
Categorizing and mapping clinician end users to approved HIC types
Validating legally responsible person information for pre-approval
Maintaining accurate tracking of requests, issues, and status
Supporting stakeholder communications and follow-up
Identifying process gaps or risks and escalating as required
Contributing to process documentation and continuous improvement activities

Must haves:

Experience supporting business analysis, onboarding, intake, validation, or process coordination activities
Understanding of PHIPA principles, including consent, collection, use, disclosure, and safeguards of personal health information
Knowledge of health information custodians, agents, and Ontario health care sector onboarding requirements

Required Skills:

Strong analytical and organizational skills
Attention to detail
Ability to interpret and validate information against defined rules and categories
Effective written and verbal communication
Proficiency with standard business tools such as Microsoft Office
Ability to work independently while managing multiple requests in a high-volume environment

Desired Skills:

Experience with digital health onboarding or access processes
Familiarity with provincial clinical viewer or related Ontario Health digital services
Strong documentation and coordination skills
Experience working with multiple stakeholders
Ability to work in structured operational environments with evolving requirements

Requirements

Evaluation Criteria:

Understanding of PHIPA principles: consent, collection, use, disclosure, and safeguards of PHI. 10%
General understanding of the roles of health information custodians and agents under PHIPA. 40%
Demonstrated knowledge and experience in conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement. 25%
Experience with stakeholder engagement, with excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills. 25%

Deliverables include:

Categorize and map clinician end users to the Agency’s pre-approved HIC types and validate the legally responsible person for pre-approval prior to migration to digital health services.
Complete requirements gathering, mapping, analysis, documentation, stakeholder engagement support, and reporting related to onboarding and access validation activities.

Must Haves:

Understanding of PHIPA principles: consent, collection, use, disclosure, and safeguards of PHI. 10%
General understanding of the roles of health information custodians and agents under PHIPA. 40%
Demonstrated knowledge and experience in conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement. 25%
Experience with stakeholder engagement, with excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.