Role overview

Description

Under supervision, the Night Auditor is responsible for checking in and out members, owners, and guests, make room reservations, and perform Front Desk related functions.

Responsibilities

Ensures proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
Checks in and checks out members, owners and guests.
Follows through on requests and/or concerns in a timely manner.
Handles and resolves complaints.
Verifies guest information (i.e. for additional keys, telephone calls, and packages).
Computes billing charges, collects payments and provides change.
Posts charges as received through other deparments (i.e. fitness center, housekeeping, logo shop, and laundry).
Answers the telephone with proper ettiquette and transfer calls accordingly.
Communicates with all internal departments including PBX, Housekeeping, Engineering, and Security.
Balances all end of day shift reports.
Verifies cash and credit card transactions.
Completes nightly cash drop.
Completes night audit checklist.
Completes special projects, stocking, list items to be ordered, and daily bucket checks.
Reports incidents to management/security immediately.
Performs other related duties as assigned.

Compensation: $25.00 - $26.50 per hour. Eligible employees may receive a quartly bonus if the propertiy achieves established performance measures.

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and take appropriate action.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem-solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

Performs well with frequent interruptions and/or distractions.