Role overview

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests! We are looking for friendly and enthusiastic Restaurant Host or Hostess motivated by providing exceptional guest service.

Are you passionate about creating amazing experiences for guests?

Do you enjoy inspiring and motivating a team?

Is this the experience you’re looking for? If so, read on to find out more about the role

What You’ll Do

Greet guests and contribute to a positive experience; welcome & smile
Accurately take Guest reservations and seat guests following section rotation
Assist serving team, when necessary, by taking drink orders and running food
Maintain glassware and cutlery
Clean floors, walls, counters, windows and equipment in restaurant and service areas
Maintain a positive, team-oriented work environment
Follow all procedures outlined in the Team Member Handbook
Be knowledgeable and promote the Capilano Group of Companies
Take reasonable care to protect your own, co-workers and Guest’s health and safety
Be alert to hazards and immediately report any concerns of yours or our guests to your supervisor
Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired by alcohol, drugs or other causes

What You'll Get

Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
30% discount off regular-priced merchandise at The Trading Post Gift Store
30% discount at Stanley's Bar & Grill and Prospect Point Café
30% discount on food items in The Cliffhouse Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
Guest passes for friends & family
Referral bonuses
Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Job Qualifications

Serving it Right certificate is considered an asset
Strong communication skills
Must have excellent people skills with a positive & upbeat attitude
Must be able to work in a fast-paced environment with the ability to multi-task
Occasionally required to lift and carry up to 20lbs, climb a step ladder or climb a step stool
Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business

Compensation for this position is $18.25 per hour.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

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