Technical Services Manager

Technical Services Manager

Full-Time | Permanent

Markham, ON | Onsite

Salary: $110,000–$120,000 + Bonus

Description

Our client is seeking an experienced and results-driven Technical Services Manager to lead our Technical Services Division, including our ISO-accredited calibration laboratory and team of four technical professionals. This leadership role is responsible for the overall health, operational efficiency, quality, and profitability of the service division while driving strategic growth in our electrical test and measurement calibration and repair business.

You will provide both strategic direction and hands-on operational leadership, ensuring exceptional customer service, regulatory compliance, and continuous improvement across all technical service functions. This is an exciting opportunity for a technically strong leader who thrives in a fast-paced environment and enjoys balancing people leadership, customer relationships, operational excellence, and business growth.

What You'll Be Doing

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Lead the day-to-day operations of the Technical Services Division, ensuring operational excellence, profitability, and exceptional customer service.

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Develop and execute short- and long-term strategies to grow the calibration and repair business in alignment with company objectives.

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Lead, mentor, coach, and develop a team of technical professionals through performance management, annual reviews, and ongoing development.

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Partner closely with Sales and Commercial Operations to forecast service requirements, support customer initiatives, and identify business growth opportunities.

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Build and maintain strong relationships with key strategic customers, ensuring a high level of customer satisfaction.

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Monitor division performance through KPIs, reporting, and financial metrics while identifying opportunities for continuous improvement.

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Oversee calibration and repair operations, ensuring compliance with ISO 9001, ISO/IEC 17025, company quality standards, and industry best practices.

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Review calibration certificates, maintain documentation templates, and ensure repair orders, RMAs, and service documentation are complete and accurate.

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Analyze repair trends, recurring failures, and service data to improve product performance and operational efficiency.

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Manage service inventory, demo equipment, calibration standards, parts purchasing, warranties, and intercompany repairs.

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Utilize ERP/SAP systems to research historical service data and support operational decision-making.

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Support internal and external quality audits and maintain compliance with company policies and quality management systems.

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Champion workplace health and safety by conducting inspections, supporting training initiatives, investigating incidents, and driving corrective actions.

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Oversee the day-to-day operations of the Markham office, including facility maintenance, contractors, housekeeping, and laboratory environmental controls.

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Maintain customer records, calibration schedules, repair capabilities, and CRM data while proactively communicating calibration due dates.

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Support product upgrades, modifications, and technical investigations to improve customer outcomes.

What You Must Have

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Engineering degree or an equivalent combination of education and relevant technical experience.

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Minimum of 5 years of experience in an electrical service, utility, or calibration laboratory environment.

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Minimum of 5 years of leadership or management experience leading technical teams.

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Strong knowledge of electrical test and measurement equipment, calibration processes, and repair operations.

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Experience working within ISO 9001 and ISO/IEC 17025 quality management systems.

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Excellent leadership, coaching, communication, and organizational skills.

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Strong analytical and problem-solving abilities with a continuous improvement mindset.

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Proficiency with Microsoft Office and SAP; experience with SRO administration is considered an asset.

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Ability to manage multiple priorities while maintaining a high level of attention to detail.

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Willingness and ability to travel throughout Canada, the United States, and internationally as required.

Why Join the Team

Joining our team means becoming part of an organization that values technical excellence, collaboration, and continuous improvement. You'll have the opportunity to make a meaningful impact by leading a critical business function, shaping operational strategy, and developing a high-performing technical team. We offer a collaborative work environment where your expertise and leadership will directly influence customer success and business growth.

Who Will Excel in This Role

The ideal candidate is an experienced technical leader who combines strong business acumen with hands-on operational expertise. You are comfortable making strategic decisions while remaining engaged in the day-to-day success of your team and customers. You enjoy solving complex technical and operational challenges, building strong customer relationships, and creating an environment where people can perform at their best.

You thrive in a fast-paced environment, embrace continuous improvement, and are passionate about delivering exceptional service while maintaining the highest standards of quality and safety.

Salary & Perks

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Salary: $110,000–$120,000

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Performance-based bonus

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Comprehensive benefits package

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Registered Retirement Savings Plan (RRSP)

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Paid vacation

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Opportunity to lead a growing, high-impact technical services team

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Professional development and leadership growth opportunities

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