Night Auditor

Description

Under supervision, the Night Auditor is responsible for checking in and out members, owners, and guests, make room reservations, and perform Front Desk related functions.

Responsibilities

• Ensures proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
• Checks in and checks out members, owners and guests.
• Follows through on requests and/or concerns in a timely manner.
• Handles and resolves complaints.
• Verifies guest information (i.e. for additional keys, telephone calls, and packages).
• Computes billing charges, collects payments and provides change.
• Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
• Answers the telephone with proper etiquette and transfer calls accordingly.
• Communicates with all internal departments including PBX, Housekeeping, Engineering, and Security.
• Balances all end of day shift reports.
• Verifies cash and credit card transactions.
• Completes nightly cash drop and completes night audit checklist.
• Completes special projects, stocking, list items to be ordered, and daily bucket checks.
• Reports incidents to management/security immediately.
• Performs other related duties as assigned.

Compensation: $25.00 - $26.50 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and take appropriate action.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.