Role overview

Are you ready to bring your Customer Service & Sales skills to a team that values precision and innovation? At Martin Sprocket & Gear, we're dedicated to producing quality mechanical power transmission components, material handling systems, and custom forgings with excellence. We're looking for a skilled Bilingual Customer Service/Sales professional like you!

What You'll Do:

Inbound Sales Support: Respond to inbound sales calls from our established customer base, providing product and pricing information, order status updates, and delivery confirmations.
Order Processing & Delivery Coordination: Secure, renew, and arrange delivery of orders. Work closely with our machine shop and other facilities to manufacture and expedite orders.
Order Entry & Follow-Up: Enter orders and quotes accurately in a fast-paced environment, perform quote follow-ups and analyses, and ensure follow-through with full ownership.
Client Support: Offer both technical and non-technical support regarding the use, operation, and maintenance of equipment to clients and staff.
Comprehensive Training: Complete an extensive hands-on training program with a focus on career growth and personal development.

What You'll Bring:

Bilingual Communication: Fluency in English and French is required to engage with our customer base effectively.
Educational Requirements: High School Diploma required; College diploma or University degree preferred.
Sales & Customer Service Experience: 1-2 years of experience in sales or customer service is preferred.
Technical Aptitude: Mechanical or technical inclination essential to support product-related inquiries.
Customer Service Commitment: Demonstrate an unyielding dedication to customer satisfaction.
Team Collaboration: Approach tasks with a team-oriented mindset to achieve high performance.
Self-Management & Initiative: Independently evaluate situations, solve problems, and make decisions, demonstrating the drive to succeed.
Adaptability in a Fast-Paced Setting: Thrive in a dynamic, multi-tasking environment with an ability to effect change and contribute to the organization’s goals.
Technical & Organizational Skills: Strong computer proficiency and organizational abilities.
Positive Attitude & Growth Mindset: Energetic, positive, and eager to develop skills.

Your Schedule:

Monday - Friday, 7:30 AM - 4:30 PM

To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily.

Why Martin Sprocket & Gear, Inc.?

Founded in 1951 by Joe Martin Sr., Martin Sprocket & Gear is a global leader in mechanical power transmission components, material handling systems, and custom forgings. We are proud to remain family-owned and operate on a simple philosophy:

"Make a quality product, have plenty of it available, and be easy to do business with!"

With dedicated employees, regional facilities, and strong distributor partnerships, Martin offers stability, growth potential, and a dynamic work environment for all team members.

Why You Will Love Working Here:

At Martin, our people are our greatest asset. We foster an inclusive, collaborative environment where innovation and growth thrive, and your contributions are valued as part of a team dedicated to excellence. Here is what you’ll enjoy when you join our team:

Comprehensive Health Benefits: Supplemental Health Insurance with premiums fully paid by Martin.
Financial Security: Life and Disability Insurance, plus a robust Retirement Savings Plan with Profit Sharing.
Work-Life Balance: Company-paid holidays.
Growth Opportunities: Comprehensive training program and advancement within a thriving company.
Competitive Pay & Perks:
2nd shift: $1.50 added to your hourly wage.
Company provided uniforms for shop employees.
Safety bonus for qualified employees
Salary Range: $40k-80k per year

Ready to Join Us?

Apply today and become part of Martin Sprocket & Gear’s legacy of quality and excellence!

Disclaimers

We do not accept applications from former or current Authorized Martin Distributors.

We are an equal opportunity employer and welcome applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We are committed to providing accommodations for applicants upon request at any stage of the recruitment process, in accordance with applicable human rights and accessibility laws.

We respect the privacy of applicants. Your personal information is collected solely for employment-related purposes, in compliance with applicable privacy laws.