Role overview

EDUCATION, EXPERIENCE and REQUIREMENTS:

Degree (Preferred) or Diploma in Human Services or related field including Social Work, Child and Youth Care, Community Support, Psychology, etc.

Two (2) years of recent related experience working with youth facing multiple barriers in housing, life skill development, community inclusion, navigating the justice system, child protection, etc.
Or an equivalent combination of education, training, and experience.
Experience with nationally recognized Vulnerability Assessment Tool (VAT) is an asset.
A valid BC Class 5 Driver's License
Safe driving record
Own reliable vehicle insured with Business Use/ $5 Million liability. (reimbursement is provided).
Consent to Criminal Record Check. (Reimbursement with a receipt upon hire)
This position requires Union membership, and 1.85% union dues are deducted from each pay.
Flexible availability to work evenings or weekends
Following training is required and provided to the successful candidate free of charge. Existing certification is an asset: Emergency First Aid with CPR-C, Mandt (2 days), Naloxone, SafeTALK, Privacy and Information Sharing, Abuse and Neglect Awareness Training, Anti-Bullying, and Harassment.
Physical requirements of the job include traveling within the city either as the driver or the passenger of a vehicle, walking and standing for the majority of the day, being exposed to various weather conditions while working outdoors.

BENEFITS

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COMPENSATION: 30.95-$35.52 per hour (Grid 12 as per collective agreement)

Extended Health Care Benefits, including Dental, Vision, Paramedical Services (massage, chiropractic, physiotherapy, etc), Life Insurance, Employee & Family Assistance Program, etc., upon completion of the probationary period.
Municipal Pension Plan
Annual vacation starting from 3 weeks after 1 year and increasing with seniority
1 day per month sick leave accrual
13 fully paid statutory holidays per year
¢65/km mileage reimbursement for job-required travel using a personal vehicle
Up to $200 /year insurance premium reimbursement in case of a Business Insurance switch
Wage increases with every 2000 hrs. of seniority, up until Step 4
Priority as an internal candidate for future job vacancies
Community involvement and wellbeing activities
Fully paid job requirement training and opportunities for professional development

ABOUT THE JOB

As a Youth Outreach Worker, you’ll support youth aged 13–24 through the Housing First Youth Stabilization model—meeting urgent needs like shelter, food, healthcare referrals, and more.

You'll work closely with young people facing complex challenges such as unstable housing, substance use, mental health concerns, exploitation, and legal issues. Your role includes case management, harm reduction, crisis intervention, life skills coaching, and connecting youth with community supports

While working in the Mobile Crisis Response Team, you will collaborate with the Community Service Officers (CSO) from the City to support street-entrenched youth who might be in crisis situations, such as mental health or substance use crises, with the aim of diverting these crises away from law enforcement involvement.

What a Day Looks Like

Your days will be dynamic and varied, reflecting the immediate needs of the youth and the crisis response team. Here's a glimpse of what your day could entail:

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Crisis Intervention: Responding to crisis calls involving youth in distress due to mental health or substance abuse issues. Your crisis intervention skills will be pivotal in de-escalating situations and ensuring the safety of the youth.

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Outreach: Conducting street outreach to connect with the youth in the community. Building relationships and trust through active engagement.

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Assessment and Referral: Meeting with youth to assess their needs, strengths, and challenges. Co-developing personalized safety plans and making referrals to appropriate support services, such as mental health professionals, substance abuse programs, and shelters.

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Collaboration: Collaborating closely with fellow team members, including the CSOs, social workers, health workers, and other community professionals to ensure a coordinated and holistic response to crises. Participating in meetings and sharing insights to inform decision-making.

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Documentation: Maintaining accurate and up-to-date case notes, records, and reports of your interactions and interventions. This documentation is essential for tracking progress and evaluating the effectiveness of crisis interventions.

SKILLS, KNOWLEDGE, and ABILITIES

Demonstrated knowledge and strong abilities to:

Build healthy, trusting relationships with all involved parties, including the individual, community professionals, and colleagues
Respond appropriately to challenging behaviours, crisis situations, and aggression
Practice from trauma-informed and cultural safety lenses while supporting youth who have experienced adverse childhood experiences
Support youth with substance use, mental health, and emotional regulation issues, provide information, and make referrals to community resources
Provide assessment and implement intervention strategies to assist youth in creating positive change
Follow directions and implement strong critical and analytical thinking in the work, applying appropriate policies and procedures
Manage conflict effectively, use mediation and facilitation methods
Provide clear, accurate, and timely written documentation
Organize workload effectively in a dynamic and fast-paced environment

JOB NUMBER:2026-112

PROGRAM: Youth Outreach Worker

LOCATION: Kamloops, BC

STATUS: Full-Time

HOURS of WORK:37.5 hours per week

SCHEDULE: Tuesday to Saturday, between: 8:30 am-4:30 pm

REPORTS TO:Youth Outreach Program Coordinator

COMPENSATION: 30.95-$35.52 per hour (Grid 12 as per collective agreement)

CLOSING DATE:Posting closes when a suitable applicant is found

Contact us at careers@interiorcommunityservices.bc.ca for any accommodation needs at any stage of the hiring process.

ICS is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race, color, religion, visible or invisible diverse abilities, gender, gender identity or expression, sexual orientation, national origin, age, or, citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection, the burden of proof rests with the Employer..