Role overview

South Trail Nissan is looking for a Part-Time Appointment Coordinator/Service Liaison to join its team of professionals.

Opportunity

Working in
the dealership’s Service Department, this individual will be responsible for
the conversion of in-bound Phone and Internet opportunities with the goal of
setting solid appointments for the service department. The Appointment
Coordinator/Service Liason must be friendly, patient, enthusiastic, and a self-motivated team
player with outstanding communication skills, a positive attitude, and feel
comfortable speaking on the phone.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits

·
Opportunity
for advancement – we develop our people and promote from within.

·
Comprehensive
Health Benefits Plan.

·
RRSP
Matching Program.

·
Forward
thinking work environment.

·
Employee
pricing.

·
Employee
discounts for you and your family.

·
A
part of McManes Automotive.

Duties

·
Answer
and direct incoming calls based on the needs of the caller using a multi-line
phone system.

·
Schedule
service appointments.

·
Greet
and assist walk-in guests.

·
Manage
and maintain vehicle keys, and important documents.

·
Always
represent South Trail Nissan in a courteous and professional manner in attitude and
appearance and behave ethically. Use professional demeanor in oral and written
communication with internal and external customers.

·
Describing
the benefits of preventative maintenance, products and services to customers
that walk in and over the phone.

·
Maintaining
positive customer relations.

·
Accurate
database management.

·
Efficient
handling of inbound, outbound, and internet opportunities to schedule service
due on vehicles.

·
Schedule
management that includes booking, rescheduling and confirming appointments.

·
Ensure
after service follow up is performed.

·
Customer
Service outbound calls.

·
Organize
valet drivers for Service Department.

·
Follow
all company and manufacturer policies, directives, and procedures.

·
Comply
with required health and safety regulations.

·
Any
other duties assigned by management.

Requirements

·
Minimum
2 years in a call center environment.

·
Minimum
3 years customer experience.

·
Some
automotive/BDC experience preferred.

·
Must
have basic “technical” understanding.

·
Ability
to multitask and navigate different computer applications.

·
Ability
to handle and understand customers’ expectations in the luxury service segment.

·
Able
to manage 40-60+ telephone calls per day.

·
Adapt
to changing needs of department.

·
Strong
Verbal and Written Communication Skills, Excellent Computer Skills and,
Excellent Customer Service Skills.

·
Superior
telephone mannerisms and strong interpersonal skills.

·
Excellent
organizational, prioritizing and time management skills.

·
Negotiation,
and objection handling skills.

Availibility

Part-Time
Monday-Wednesday + Additional days if needed

We value your
privacy and are committed to maintaining the confidentiality of your
application. Rest assured that your application will be received and handled
with the utmost discretion.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We
thank you for your interest, however, only those applicants selected for an
interview will be contacted.

Thank you for
considering a career at South Trail Nissan!