Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator

Location: Edmonton, AB
Industry:Building Supplies, Windows & Doors

Salary: $50,000

Company Story
Join a well-established Alberta company known for quality products and exceptional customer service. This locally owned business has built a strong reputation by putting customers first and investing in long-term employees. Working from the office, you'll join a collaborative team where communication, organization, and continuous improvement are valued.

The Right Fit
Reporting to the Customer Service Manager, the Customer Service Coordinator serves as the first point of contact for customers while coordinating appointments, handling inquiries, and supporting daily operations. The role suits someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and takes pride in providing an outstanding customer experience. Strong organizational skills, attention to detail, and confidence with technology are essential.

What You'll Be Doing

• Answer incoming phone calls, emails, and customer inquiries professionally and promptly.
• Schedule appointments and coordinate technician or estimator calendars based on location, urgency, and availability.
• Confirm appointments with customers and verify required access details before scheduled visits.
• Assist walk-in customers with product and service inquiries.
• Follow up on estimates, answer questions, and maintain accurate records in company systems.
• Support the service team during seasonal peaks by assisting with scheduling and workload coordination.
• Maintain accurate documentation, process daily administrative tasks, and support cash reconciliation procedures.

What You Bring to the Table

• 2+ years of customer service, scheduling, dispatch, or administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Comfort working with computer systems, email, and scheduling software.
• Ability to manage multiple priorities while maintaining accuracy.
• Professional, customer-focused approach with strong problem-solving skills.
• Experience in the construction, home improvement, trades, or building products industry is an asset.

What's in It for You

• Stable, full-time position with a respected local employer.
• Supportive team environment with hands-on training.
• Opportunity to build a long-term career.
• Comprehensive benefits package.
• Positive workplace focused on teamwork and customer service.

If This Isn't You, But...
This sounds like someone you know, DMC has a $500 referral award program. Introductions are always welcome!