Role overview

Warehouse and Dispatch Agent

Stratus51 is looking for a warehouse and dispatch agent...

The role involves

Dispatch & Logistics

Technician Scheduling: Coordinate, schedule, and dispatch a fleet of approximately 18 low voltage field technicians daily.
Knowledge of Field Management Software: Stratus51 Utilizes Jobber to assign tickets, track job progress, and update schedules in real time.
Work Order Review: Review and audit field technician notes, photos, and job attachments within Jobber before closing out files to ensure accurate project completion.
On-Site Delivery: Transport structured cabling, fiber spools, and racking equipment directly to client job sites.
Rush Pickups: Drive to local distributors or vendors to retrieve critical inventory for immediate, time-sensitive site deployment.
Driver & Team Communication: Maintain clear, real-time communication with field technicians and project managers to ensure on-time delivery of essential supplies.
Documentation: Prepare and review all shipping documents, packing slips, and delivery manifests.

Updated Key Qualifications

Industry Knowledge: The ideal candidate will have a general working knowledge of the low voltage sector and be familiar with Category 5e, 6, 6a and fibre optic cabling and termination equipment, CCTV, Access Control and intrusion parts
Technical Skills: Advanced proficiency with Jobber or comparable Field Service Management (FSM) platforms, Microsoft Office (Proficient knowledge Word and Excel is key to this role) and use of barcode scanners
Dispatching Skills: Proven ability to manage a medium-sized fleet (15+ techs), prioritize urgent service tickets, and handle high-volume communications.
Attention to Detail: Strong reading comprehension skills to review and verify technician notes for compliance, billing accuracy, and project scope.
Driving Record: Valid driver’s license with a clean commercial or personal driving abstract.
Experience: 1–3 years of experience in warehouse operations, logistics, or dispatching—ideally within the telecommunications, electrical, or low voltage industry.
Physical Requirements: Ability to lift up to 50 lbs and physically navigate a busy warehouse environment, including operating forklifts or pallet jacks.
Safety & Compliance: Strict adherence to warehouse safety standards, proper Personal Protective Equipment (PPE) policies, and material handling guidelines.

Candidate must be fluent in English. Speaking French is a bonus but not a requirement.

Job is located in Ottawa.

Compensation to be negotiated based on experience / knowledge.