Role overview

Service Advisor – Luxury Automotive Experience

Mercedes‑Benz Country Hills | Calgary, Alberta

At Mercedes‑Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Service Advisor who combines technical expertise with a hospitality‑driven mindset to consistently exceed the expectations of our discerning clientele. This role is ideal for someone with1-2 years of service advising experience and a polished professional who takes pride in representing one of the world’s most prestigious automotive brands.

About Mercedes‑Benz Country Hills

Mercedes‑Benz Country Hills is a premier luxury automotive dealership and a proud member of the McManes Automotive Group. As an authorized Mercedes‑Benz retailer, we are committed to craftsmanship, innovation, and delivering a seamless ownership experience defined by proactive communication, trust, and personal attention.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits:

Competitive commission‑based compensation, $80,000+ annually
Opportunities for career growth and professional development
Comprehensive health benefits, Health Spending Account, and RRSP matching
Onsite parking and The Benz Bistro
Employee and family vehicle and service discounts
A collaborative, forward‑thinking culture within a state‑of‑the‑art facility
A part of McManes Automotive group

The Service Experience You Will Deliver

As a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial consultation to post‑service follow‑up. You will ensure every interaction reflects the standards of a luxury hospitality environment.

Responsibilities:

Serving as a trusted brand ambassador, embodying Mercedes‑Benz values of integrity, sophistication, and excellence
Building and maintaining long‑term client relationships through personalized, attentive service
Conducting professional service consultations and presenting well‑informed, confident recommendations
Managing a high‑value client portfolio with exceptional attention to detail
Collaborating closely with technicians and internal teams to deliver timely, accurate service
Following up post‑service to ensure complete satisfaction and reinforce client loyalty

What Sets You Apart

We are looking for more than experience. We are seeking excellence.

Requirements:

1-2 years of automotive service advising experience
Proven ability to serve premium, high‑expectation clientele
Strong communication skills and emotional intelligence
Exceptional organizational and time‑management abilities
Confidence working independently in a fast‑paced, performance‑driven environment
Commitment to delivering consistent, five‑star customer experiences
Experience with PBS and proficiency in MS Office and Outlook are assets
Valid Class 5 driver’s license with a clean driving record

Thank you for considering a career at Mercedes-Benz Country Hills!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.