International Imports & Exports Supervisor

Job Title:International Imports & Exports Supervisor

Location: Barrie, Ontario

Shift Time:8:00am to 4:30pm (In-Office)

Terms:Permanent Full-Time

Salary:Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $70,000.00 to $85,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail.

Duties & Responsibilities:

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational successLive our company core values and support a well-organized, respectful, and service-focused work environmentSupervise import & export department staff workload and assist them with all aspects of their dutiesQuote international agents and commercial clientsArrange new freight for commercial clientsMonitor, organize & manage incoming emails to department mailboxTrack import & export shipments and arrange the necessary customs clearance & deliveriesProcess charges for shipments and review any billing/charge discrepanciesCorrespond with international agents and update them on their shipments and any questions regarding import to CanadaProvide direction with routing of shipments and assist team members with their routingProvide support and communication with problem shipmentsEnsure timely billing of all filesAssist other operations departments as neededCoach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team membersHelp resolve employee concerns, disputes and handle escalations with the support of the managerBe an advocate for company initiativesParticipate in the development and implementation of KPI goals, objectives, policies, and priorities of the import & export departments as per management directionEvaluate employee performance and provide constructive feedbackEnforce company policies & proceduresParticipate and complete employee appraisalsParticipate in onboarding new employees as neededExternal coaching opportunities and ongoing support from management will be available to support personal and professional growth

Mindset & Personality:

Problem Solving: Strives to understand contributing factors and works to resolve complex situationsTeam Oriented: A focus on working as a team to help achieve common company goalsCustomer Service Oriented: Client focused and providing exceptional experience for our customersResponsive: Committed to a high level of responsiveness both inside our business and with our customers and vendorsProactive: Takes initiative and an organized approach to day-to-day operations as well as future needsInitiative: Takes action and seeks new opportunities while seeing tasks through to completionQuality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes

Professional & Educational Background:

10+ years in transportation or freight forwarding experience requiredPost Secondary education in Supply Chain Management considered an assetKnowledgeable in CargoWise or SoluShip considered an assetExperience working with Transportation Management Systems (TMS) and EDI SystemsStrong knowledge of Canada & USA Customs cross border practices & proceduresGeneral knowledge of container port operations, rail line operations and airline cargo terminal operations considered and assetCertified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Skills & Ability:
Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.Management:Coaching and mentoring team members for professional growthMulti-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.Productivity: Manages workload, works efficiently and meets the roles goals and company objectivesOrganization: Information is well organized, manages time effectively, and detail-orientedInterpersonal Skills: Builds strong relationships and works well with others

Effort & Working Conditions:

Office Environment

Why Join Us?

Opportunity to shape client success and operational excellence in a dynamic logistics environmentCollaborative and supportive team culture with a focus on continuous improvementCasual work environmentEngaging social activities and events throughout the yearCompetitive salary and above-standard benefits with opportunities for professional growthExtended health benefitsDental careVision careEmployee Assistance ProgramLife insuranceRRSP program

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.

Compensation details: 70000-80000 Yearly Salary

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