Role overview

As a Marketing Operations & Sales Support Manager, you will lead the commercialization of marketing and product launches for a luxury vinyl tile (LVT) flooring distributor operating in Canada, translating brand strategy and marketing assets developed by the U.S. and global teams into field-ready pricing, tools, launches, samples, displays, and communications for the Canadian sales team and dealer network. This is not a quota-carrying sales role — there is no new business development, no account management, and no revenue quota attached to the position. You will work daily with the National Sales Manager, the General Manager, procurement, customer service, and shipping in Canada, with a dotted-line relationship into the U.S. marketing team. The role supports the Canadian market broadly — the Greater Toronto Area and surrounding regions, Western Canada, and a growing Quebec market — from a single Burlington, Ontario office. This is an existing position reporting to the General Manager / Managing Director, Canada, with a dotted line to the U.S. VP of Marketing.

Compensation & Benefits

Base salary: $90,000 – $105,000 CAD - This is a salary-only position.
Company-paid health benefits
Laptop, cell phone, and expense account provided
15 vacation days
10 sick days
Mileage and expenses reimbursed for occasional client visits (no monthly car allowance)

The Company & Culture

Our client was founded approximately 53 years ago and is an established, family-owned business operating as part of a global group with operations across the U.S., U.K., Australia, and Europe. The Canadian operation employs 18 people locally, based in Burlington, Ontario. The company designs luxury vinyl tile (LVT) flooring products, which are manufactured by third-party partners internationally, and sells through a dealer and contractor network across Canada. The product sits in the "affordable premium" category — positioned between commodity flooring and higher-cost natural products — and is used by dealers to trade customers up rather than compete purely on price. Notable accounts include Carpet One Buying Group, Best Buy Canada, and Pet Valu. The culture is small, close-knit, entrepreneurial, and deliberately informal — every door is open and everyone is within reach. Coaching-oriented leadership, average employee tenure of 5–10 years, and under 10% turnover.

Office Location & Territory

Head office: Burlington, Ontario, Canada
Work arrangement: Office-based, 5 days per week (Monday to Friday) — no hybrid or remote option
Territory supported: Canada-wide — Greater Toronto Area and surrounding regions, Western Canada, and Quebec (currently limited, with a planned push into the French-Canadian market within approximately 2 years)
This is not a field sales or client-facing territory role
Working hours: Monday to Friday, 37.5 hours per week — no evening or weekend client calls required
Overnight travel: Occasional, approximately 5–10% (roughly 2–3 times per year) for trade shows, training, and select client visits, plus approximately one week in the U.S. during onboarding

Experience, Background & Education Requirements

5–10 years of experience in sales enablement, sales support, marketing operations, marketing communications, or commercial operations
Wholesale or distribution background required — experience with a multi-SKU catalogue, a dealer or retailer network, and a marketing-to-sales support function
Industry experience is preferred, not required. Construction and building-products supply is preferred (flooring, building materials, kitchen, bath, tile, countertop, décor, plumbing/HVAC/electrical wholesale, home improvement, interior-finish brands), but any wholesale distributor with a comparable multi-SKU, dealer-network workflow will be considered regardless of product category
Demonstrated ability to translate marketing and brand messaging into field-ready sales tools and presentation-ready material
Demonstrated project ownership involving real logistics — product launches, trade shows, road shows, shipping, venue, and customer coordination
University or college degree required
Valid driver's licence and access to a vehicle required
Business acumen — comfort reading a P&L and understanding cross-functional impact — is a strong differentiator, though not a strict requirement

Technical Skills

CRM — Microsoft Dynamics 365
Microsoft PowerPoint and Word — Intermediate
Microsoft Excel and Google Drive — Basic
SharePoint experience is an asset
Comfortable running online demos

The Product

Luxury vinyl tile (LVT) flooring products, sold through a dealer and contractor network across Canada in the affordable-premium category

Prospective Customers / Industry Focus

Design-focused flooring retailers and growth-oriented independent dealers (primary)
Mid-market commercial accounts and professional flooring contractors (secondary)
Designers and specifiers who influence flooring choices (influencer)
Primary internal stakeholders: National Sales Manager, General Manager, and the U.S. marketing team

Competitive Advantages

Affordable-premium market position between commodity flooring and higher-cost natural products, giving dealers a differentiation and margin-lift tool
Design-forward product range supported by centralized U.S. and global marketing and creative infrastructure
Established relationships with major retail and buying-group accounts

Typical Day & Duties

50% Administrative / Execution Duties
50% Leadership / Enablement Duties
0% New Business Development
0% Account Management

Core responsibilities include leading Canadian product launches end to end; adapting U.S. and global marketing assets for the Canadian market (pricing, SKUs, inventory, technical documents, installation guides); managing the sample library and showroom display programs; leading internal and external communications on pricing, promotions, and policy changes; managing the Canadian marketing program and budget; building sales presentations and delivering product and installation training; and coordinating lead flow and CRM reporting for the sales team.

Leads

This is not a lead-generation or prospecting role. The position coordinates inbound lead flow — from the website, call-ins, and showroom activity — through to the field sales team, and does not carry personal sales or lead-generation targets.

Overnight Travel

Approximately 5–10% — roughly 2 to 3 times per year for trade shows, training, and select client visits, plus approximately one week in the U.S. during onboarding (typically in the first or second week).

Support & Training

Approximately one week of structured onboarding based in Burlington, touching every function of the business
Approximately one additional week with the U.S. marketing team (typically in week 1 or 2 of employment)
Ongoing participation in regular calls with the U.S. marketing team
Expected ramp-up period of approximately 2–3 months to full effectiveness

Why You Should Apply

Stable, salary-only compensation with genuine work-life balance — standard 37.5-hour week, no evening or weekend client calls
A high-influence mandate with real ownership — this role sits at the center of fixing known cross-departmental communication and process gaps
Small, entrepreneurial, informal culture with low turnover (under 10%) and long average tenure (5–10 years)
Broad cross-functional exposure — procurement, inventory, logistics, customer service, and P&L — within a global group, creating a credible path toward general manager or operations leadership roles
Company-paid health benefits, laptop, cell phone, and expense account provided

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.

Not the Right Fit? We May Have Other Roles for You.

If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs-opening/ and apply for any that interest you. Our recruiters review every resume we receive — and if we have another role that could be a great fit for your background, we will reach out to you directly.

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