C173 - Program Assistant - (Full Time)

Title:Program Assistant -
(Full Time)

Number of Positions: 1

Competition Number: C173

Location: Bentley
Place

Position Status: Full Time

Shift Timings & Days: (Monday

• Friday) 12:00 am - 08:00 am

Reports to: Program
Manager

Compensation: (Grid
21) $29.76 - $31.64

Job Summary:

The Program Assistant supports the
daily operations of the
facility and supports clients by providing a variety of day-to-day physical,
emotional, and social supports, life skills assistance, information, resources,
and demonstrations, in accordance with pre-established care schedules.
Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

• Provides feedback and input regarding clients’

needs, performance, and progress

• In accordance with established care plans, assists

clients with the development of life skills such as maintaining personal
hygiene, housekeeping, meal planning and preparation, meeting financial
obligations, making and keeping appointments, and interpersonal skills by
methods such as demonstrating and modeling appropriate actions

• Administers medication to clients and provides

medication reminders, in accordance with established policy

• Participates in and oversees various client-focused

social and recreational activities

• Identifies available social, economic,

recreational, and educational services and resources in the community that
will meet clients’ needs. Provides clients with related information

• Assists clients with activities of daily living

such as feeding, lifts and transfers, grooming, and toileting

• Accompanies clients on outings such as

appointments, shopping, and leisure activities

• Completes and maintains related records and

documentation such as statistics, progress reports, and daily logs

• Receives client feedback, and inquiries and

complaints, and responds as required

• Performs housekeeping duties such as sweeping and

mopping floors, vacuuming, dusting, washing dishes, and laundry

• Required to debrief with incoming shifts to ensure

detailed transfer of information (e.g. concerns)

• Support a safe, well maintained and healthy

building environment

• Complete regular rounds of facility as scheduled

throughout shifts

• Provides direction to volunteers as required
• Performs other related duties as assigned

Qualifications:

• Grade 12
• Certificate in Community Social Service.
• 1 year of experience working with marginalized

populations, substance use services, mental health, corrections, etc., or
equivalent

• Satisfactory completion of a criminal records check

with vulnerable sector screening is required

• Satisfactory completion of Tuberculosis Screening

form is required

• Satisfactory completion of Employee Immunization

Record form is required

• Satisfactory completion of Nonviolent crisis

intervention (NVCI)

• First Aid 1 and Current CPR certificate is required

Skills & Knowledge:

• Knowledge of Windows,

Microsoft Word, Excel, and database management systems

• Knowledge of and ability to operate standard office

equipment, including: telephone system, fax machine, photocopier, printer,
and computerized building security monitoring system

• High level of integrity and dependability with a

strong sense of urgency and results-orientation

• Strong problem solving, analytical, and creative

skills with the ability to exercise sound judgement and make decisions
based on accurate and timely analysis

• Strong interpersonal skills and ability to

communicate effectively in writing and verbally

• Demonstrated commitment to the social sector with a

passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability

and resourcefulness

• Actively seeks and incorporates feedback to inform

continuous self-improvement

• Sets goals, creates and implements action plans,

monitors progress, and evaluates results

• Adeptly manages competing tasks and uses time

efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge

and skill

• Consistently produces accurate, thorough,

high-quality work in a timely manner

• Builds and promotes a culture of health and safety

in the workplace

• Implements and enforces best practices in health

and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely

decisions after contemplating various available courses of action

• Exercises sound judgment in the best interests of

the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally

both verbally and in writing

• Displays high emotional intelligence; uses tact and

diplomacy in dealing with sensitive, complex and confidential situations

• Has a manner, style and presence that makes a

positive impression

• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social

justice, teamwork, social innovation, and strength-based practices

• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions,

performance and health

• Is reliable and accountable; shows up on time ready

to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure

organizational success

• Champions positive working relationships with staff

and external stakeholders

• Supports an environment of openness, and champions

teamwork and communication across programs

• Leverages the expertise and experience of others

for organizational success

People Leadership

• Takes responsibility for the success of the

organization

• Inspires, motivates and influences others in the

organization

• Acts as an ambassador of the organization,

promoting the values and mission

• Demonstrates pride and enthusiasm to the team and

promotes cooperation, fairness and equity

People Management

• Displays interest, concern and respect for their

staff and their staff’s development

• Establishes clear roles, responsibilities,

priorities and performance targets for staff

• Motivates, develops and retains a talented,

high-performing team

• Gives recognition and acknowledgement to staff for

their achievements

Task Leadership

• Able

to translate the strategic goals and priorities of the organization into
an achievable and measurable operational plan for their unit

• Makes clear, consistent, transparent and timely

decisions

• Displays effectiveness, assertiveness and

persistence in the pursuit of program goals

• Able to identify gaps in knowledge or capacity and

seek the appropriate support and/or resources

Task Management

• Strives for high-quality performance and takes

initiative to seek improvement in outputs and efficiencies

• Delegates appropriately to fully utilize their

staff to accomplish program goals

• Creates a sense of accountability for results
• Oversees and manages the organization’s resources,

including ensuring sound financial management

Closing Details:

Closing Date

Internal applications will be
accepted until June 22nd, 2026, 04:00 pm

“All employees, including laid off
and displaced employees, are entitled to apply on the vacancy and be considered
pursuant to the provisions of Article 12.9.” Internal applicants must notify
the manager of intent to apply.

External applicants will be
reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are
welcome to apply.

Phoenix is committed to employment
equity and encourages applications from people of all gender identities and
expressions, persons with disabilities, Indigenous peoples and visible
minorities. Persons with disabilities who anticipate needing accommodations for
any part of the application and hiring process may contact our HR department.
Any personal information provided will be maintained in confidence.

While we thank all applicants for
their interest in this opportunity, only those selected for an interview will
be contacted.

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