Role overview

We are looking for a friendly, customer-focused Part-Time Front Desk Agent to join our team! If you enjoy working with people, take pride in providing excellent customer service, and thrive in a fast-paced environment, we would love to hear from you.

Shifts vary throughout the week and may include days, evenings, weekends, and holidays.

Duties and responsibilities include, but are not limited to:

Welcome guests, manage check-ins and check-outs, assign rooms, and issue room keys or access cards
Coordinate with housekeeping and maintenance to address guest concerns and communicate room status and vacancies
Process guest payments, verify credit card information at check-in, and review charges at check-out
Assist guests with transportation arrangements, restaurant reservations, local attractions, and recommendations
Take, confirm, and manage reservations, and maintain accurate records of room availability
Respond to guest questions, requests, and concerns in a friendly and professional manner
Answer incoming calls and direct inquiries to the appropriate departments or team members
Help ensure a positive guest experience by maintaining a welcoming and organized front desk

Requirements:

Previous hotel or front desk experience is an asset but not required
Strong interpersonal and communication skills, with a friendly and professional approach
Ability to multi-task and prioritize responsibilities
Strong attention to detail and accuracy when handling reservations, payments, and guest information
Bilingual in French and English considered an asset

Only candidates selected for an interview will be contacted.