Development Operations Coordinator

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

The Development team is responsible for both the fundraising and marketing functions of House of Friendship, to grow financial support to sustain the mission into the future, and to build brand awareness and affinity for the organization across the Region. As a key member of the Development team, the Development Operations Coordinator provides operational support to fundraising activities, with a primary focus on gift processing, receipting, donor record maintenance, stewardship administration, and fundraising operations. The Development Operations Coordinator ensures charitable gifts are processed accurately and efficiently while maintaining high standards of donor service, confidentiality, and data integrity. The position works closely with Development and Finance staff to support day-to-day fundraising operations and donor stewardship activities.

This is a nine (9) month contract position. This is a full-time position offering 37.5 hours per week. Schedule is generally Monday to Friday, from 8:30am to 4:30pm, in-office.

Key Responsibilities:

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Process donations received through cash, cheque, credit card, online giving platforms, e-transfers, securities, workplace campaigns, and other giving channels

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Ensure timely and accurate gift entry, coding, designation, receipting, and acknowledgement processing in accordance with CRA guidelines and organizational standards

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Monitor and process gifts received through third-party platforms such as CanadaHelps, Benevity, My Tribute, and other online giving portals

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Coordinate pledge tracking and fulfillment activities

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Support annual consolidated receipting and year-end donation processing activities

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Maintain accurate records of donation adjustments, corrections, and related documentation and coordinate with Finance dept to support ongoing donation reconciliation

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Confidentially update and maintain donor contact information, communication preferences, and other records as required

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Perform regular database cleanup, record updates, and quality assurance activities

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Assist with data imports, exports, list generation, and routine database maintenance activities

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Support the maintenance of database procedures, standards, and documentation

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Ensure compliance with donor privacy requirements, PIPEDA, CASL, and organizational policies

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Respond to donor inquiries regarding donations, receipts, donor records, and communication preferences with exceptional service by phone, email, and in-person

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Support stewardship initiatives and donor engagement activities as assigned

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Generate routine fundraising reports and donor lists as requested

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Support fundraising analysis and reporting activities

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Assist with event registration administration and attendee data management

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Support bulk mailings, mail merges, and donor communications projects

Job Specific Knowledge/Skills:

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Proficiency in Raiser’s Edge NXT or related database system(s)

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Proficiency in Microsoft Excel

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Proven capacity to input, interpret and organize donations of all types, with speed and impeccable accuracy

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Strong verbal and written communication skills, with a proven ability to build productive and collegial relationships with colleagues, and donors, demonstrating excellent interpersonal and team collaboration skills

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Self-directed, and willing to engage team members for support, with ability to manage multiple priorities and timelines without sacrificing accuracy

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Excellent ability to maintain confidentiality, security and accuracy of constituents at all times

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Knowledge of the fundraising industry and Canada Revenue Agency regulations for charities is an asset

Education/Experience:

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Minimum of a 1-year diploma in accounting or bookkeeping, finance, or similar financial data focus is required

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At minimum two years of experience in a highly data-driven and team-based role, including extensive database use and demonstrated competence is preferred

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Solid understanding of basic accounting principles and essential math skills required

Critical Skills:

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Commitment to understand and uphold the mission and values of House of Friendship is expected

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Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required

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Ability to work professionally as a team member with staff, participants and community members

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Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs

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Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery

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Must be dependable, professional, flexible, a team player, and have a positive attitude

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Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges

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Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

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Time off includes vacation pay and 2 personal days per year

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Employee & Family Assistance Program

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 4

Min: $23.43

Mid: $26.45

Max: $29.48

Working Conditions:

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Monday to Friday, 37.5 hours per week, in-office; remote work is not available

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Occasional evening and weekend work to support House of Friendship or community events

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Vacation may not be taken during core donation months of November, December, January and April

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Encountering participants at program sites who may be under the influence of drugs or alcohol, and/or experiencing symptoms of mental illness can be expected

This role is being posted to fill a new role in the organization.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community, let’s talk.

To apply, please submit your resume and cover letter here:

https://house-of-friendship.hirehive.com/development-operations-coordinator-kitchener-on-hx1q6K

By end of day July 31, 2026.

Artificial Intelligence (AI) is not being used in the screening of applications.