Role overview

SUMMARY:
Managing the customer service functions, including cash, cashiers and redemption prizes.

DUTIES & RESPONSIBILITIES:

Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers in job functions
Provides ongoing guidance and instructions.
Ensures all loss prevention standards are implemented and manages daily cash office inventory and cashier tracking.
Answers inquiries regarding promotion events, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.
Ensures shelves are clean and organized with proper rotation
Maintains cleanliness in the whole area
Complies with all store policies and procedures
Perform other duties as required, including Cashier duties when necessary
Runs the end of the day for the POS system
Responsible for opening and closing the store as per key holder duties (as required)

QUALIFICATIONS

Planning, Judgement and Decision Making

Independent thinking as it relates to organizing store
Problem-solving is essential to ensure customer satisfaction
Plan work to maximize efficiency and minimize costs
Customer service oriented
Computer literate
Organized
Efficient time management skills
Familiarity with retail business
Commitment to providing customer service

WORKING CONDITIONS

Ability to work flexible shifts, which may include evenings and weekends

\nCompany Description

Sky Castle family entertainment is an indoor playground located in New Horizon Mall in Rocky View County, Alberta, near Calgary. Our mission is to provide fun, smile and fulfilment to everyone who comes to our Castle!
Company DescriptionSky Castle family entertainment is an indoor playground located in New Horizon Mall in Rocky View County, Alberta, near Calgary. Our mission is to provide fun, smile and fulfilment to everyone who comes to our Castle!